Personal Lines Claims Manager
The Claims Manager is responsible to inspire and develop a team of front line adjusters. The successful candidate will have a passion for people and results, with a drive to ensure accurate outcomes while servicing the customer. Solution oriented leaders have the opportunity to be involved in strategy decisions that will drive strong outcomes in engagement, service and technical accuracy.
Mentor, coach, and provide an exceptional learning environment for team members
Collaborates with team to promote career development
Oversight and performs open and closed file evaluations
Work closely with senior leadership to set strategic priorities and drive team performance
Implement policies to manage compliance requirements with claim handling guidelines and ensure good faith claim handling
Create metrics and monitor results
Direct Adjusters on proper reserving and payments
Set standards, monitor and report on performance of outside vendors
Proactively assess Claims Processes to develop strategies to seek continual process improvement
Contributes to project reviews and approves detailed designs and cost estimates for projects.
Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
Proven leader, passion for people and results
Successful track record designing, developing, and executing complex projects
Ability to establish and maintain effective working relationships at the Management level across functional groups and business units
Ability to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
Actively recruits, retains and develops talent and holds employees accountable for results
Leads change, manages conflict and fosters collaboration
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.