Experienced Field Auto Appraiser
- Employer
- Allstate Insurance Company
- Location
- Boston, Massachusetts
- Salary
- Not Specified
- Closing date
- Aug 26, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Allstate Insurance Company has an exceptional career opportunity for an Experienced Field Auto Adjuster in State of Massachusetts, Norfolk County (South Boston)!
About the Position
Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex and occasionally complex settlements with repair facilities, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. This role may be performed at a drive-in location or in the Field. The individual provides work guidance and direction to less senior employees.
Specific responsibilities include
Customer Service
Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; works independently to create personal action plans
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Damage Estimating
Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
Prepares damage estimates for moderately complex or occasionally complex claims and locates parts
Prepares, reviews, reconciles and/or approves supplements
Conditions vehicles and prepares report for customer
Determines valuation of salvage
Evaluates diminished value in a moderately complex or occasionally complex claim
Claim Payment Processes - Issuance and Authority
Initiates system generated checks and pays appropriate parties
Other Projects and Responsibilities
Responds to moderately complex and occasionally complex arbitrations contentions
May participate in one or more moderately complex and occasionally complex special assignments
May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
Please note that, there is a required 2-week training that will take place in Wheeling, IL
Job Qualifications
Ideal Qualifications
- Bachelors degree in related field preferred or equivalent experience.
- 5 or more years of prior auto estimating experience required (prior insurance carrier or auto body repair facility)
- Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, ect
- Experience investigating evaluating, negotiating and setting moderately complex claims strongly preferred
- Excellent written and verbal communication skills with a passion for helping others.
- Strong organizational and computer skills.
- Persistence and the ability to work through and solve problems.
- Bilingual candidates are strongly encouraged to apply
- Military candidates are strongly encouraged to apply
- Candidates should be working on obtaining their ICAR platinum certification and an ASE certification and/or Adjuster's license would be a plus
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment
Company
- Website
- https://www.allstate.com/
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