General Manager, Motor Operations - Mitcheldean

The Company:

Assurant, one of the leading providers of mobile device, gadget & automation protection in Europe, serves over 30 million European customers. Its businesses develop, underwrite, market and administer specialty insurance including mobile phone insurance, gadget insurance and extended service contracts through collaborative relationships with mobile network operators, retail banks, electronic goods and household appliance manufacturers and retailers.

As a partner we provide solutions which assist our corporate clients to support their customer engagement, growth and loyalty aspirations.

The Role:

Responsible for the performance and development of the Motor and Appliance and Technology Operations Teams in delivering an excellent service.

To direct team managers ensuring thedelivery:

1) Service levelagreements

2) Optimal resourceutilization

3) Quality assurance

• Budgetary responsibility of claims payout as a whole and individualschemes
• Supporting and managing people through the performance managementcycle
• Process improvements through Lean sixSigma
• The embedding of a Treating Customers Fairly culture, delivery of business-wide Root Cause Analysis and ensuring appropriate customer outcomes are also a vital part of thisrole.

Job Requirements:

• An excellent proven record of management strategy, development and projects experience.
• Ability to assess and execute priorities and have an approach to meeting objectives.
• Excellent presentation, written and verbal communication skills.
• Good interpersonal skills and attention to detail
• Ability to work using your own initiative as well as being a strong team player.
• Ability to meet Client Service Level Agreements.
• The ability to assess situations and implement a plan of action.
• Be able to work under pressure and to tight deadlines.
• Self organized with a flexible approach.
• Be flexible in terms of working hours if necessary or taking different duties within the team.
• PC Microsoft literate

Please see the full Job Description for accountabilities

This is a fantastic opportunity to join a market leader

Assurant is a fast paced organisation that has large growth plans. This role will not only provide you with excellent career progression but will let you be part of the success story