Claims Assistant

San Diego, California


At ICW Group, we focus on our customers and we sweat the details! As a Claims Assistant on the Workers’ Compensation Claims team you can help us realize our mission of “creating the best insurance experience possible” for our customers. The Claims Assistant provides administrative support and overall assistance to Claims Examiners to assure the timely payment of benefits and administration of claims in compliance with state law.

About your job:

  • Provide administrative support and overall assistance to Claims Examiners
  • Contact insured or other involved persons to obtain necessary information to process claims
  • Document conversations or information to claim file note pad
  • Stay current with diary tasks
  • Provide training and mentoring for newer Claims Assistants
  • Provide customer service such as giving information to insureds, injured workers or providing referrals to outside vendors as requested by Examiner
  • Process claims for indemnity payments
  • Process non-medical payments
  • Organize and work with Examiner using computer to enter, access, search and retrieve data


  • High school diploma or general education degree (GED)
  • Strong understanding of insurance claims principles
  • 1-3 years’ experience as a Claims Assistant
  • Excellent phone skills
  • Strong computer typing skills and data entry experience
  • Attention to detail, ability to read, write and comprehend simple instructions, short correspondence and memos
  • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
  • Ability to add, subtract, multiply and divide using whole numbers, common factions and decimals
  • Ability to compute rate, ratio and percent to draw and interpret bar graphs
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to deal with problems involving several concrete variables in standardized situations

This role is an entry-level opportunity in claims and can be the start of a long term career in the insurance industry. If you are seeking an exciting opportunity with variety and lots of growth potential, then is could be the one for you!