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Carrier Solutions Supervisor

Employer
CorVel Corporation
Location
Sacramento, California
Salary
Not Specified
Closing date
Sep 7, 2019

View more

Category
Executive / Management
Job Type
Full Time
Career Level
Not Specified

Job Details

JOB SUMMARY:

CoVel Corporation, a leading provider of casualty claims management and managed care is hiring a Carrier Solutions Supervisor to work out of our Folsom or Roseville offices. Primary duties include managing a team to provide superior customer service to our carriers through the review of communications, ownership of responses, resolving carrier policy and critical coding elements, and facilitating distribution and tracking of all carrier related correspondence. This team is critical to the successful management of our carrier business through compliance. This position reports to the Vice President, EC Operations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Manage multiple team members who provide intake, triage/corrective action, and administrative support to our carrier partners.
  • Resolve and respond to incoming carrier queries in desired timeframe
  • Track and manage deadlines for a large volume of requests
  • Ensure adherence to defined process for handling carrier communication
  • Maintain decision tree to resolve recurring carrier questions
  • Escalate issues to internal business and technology stakeholders that cannot be resolved within the support team
  • Work with internal business and technology stakeholders to establish a resolution plan for new issues so that they can be handled by the support team
  • Attend/participate in both internal and carrier meetings/calls which may include occasional overnight travel
  • Serve as backup for team members during absences

KNOWLEDGE & SKILLS:

  • Strong organization skills with ability to prioritize responsibilities
  • Understanding of types of coverage, carrier policies, and claims system functionality
  • Knowledge of CorVel Claims systems, internal corrective actions/required documents and data fields
  • Advance knowledge of Excel, SharePoint, Outlook, Work, and PowerPoint
  • Exceptional customer service skills with a passion for providing superior support to internal and external customers
  • Must possess effective oral and written communication skills
  • Must have the ability to multi-task with ease and manage projects on schedule
  • Ability to contribute to improved delivery of services and/or processes
  • Effective at managing multiple deadlines

EDUCATION/EXPERIENCE:

  • Bachelor’s degree in business or equivalent experience preferred or equivalent experience in managing carrier or claim inquiries and communication
  • 2+ years’ experience leading a team
  • Working Knowledge of Microsoft Office Knowledge: Excel, Outlook, Word, and PowerPoint
  • Strong capabilities with Excel, including pivot tables, formulas, macros and conditional formatting
  • Familiar with SharePoint
  • Knowledge of Workers Compensation and/or Liability Claims Handling and Insurance Concepts

Application Instructions:

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, age, sex, gender, religion, national origin, ancestry, citizenship status, physical or mental disability, military service, veteran status or any other characteristic protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this application or to participate in an interview, please let us know.

Note to Employment Agencies: Please do not forward agency resumes. CorVel Corporation is not responsible for any fees related to unsolicited resumes.

Please be aware that CorVel generally does not review all applications/resumes submitted in response to job openings posted on the Internet because of the large volume of responses

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Company

CorVel is looking for passionate, motivated individuals to join our team of associates and help us be successful by making a positive impact within our organization and for our clients. If you are interested in joining CorVel, review our available opportunities and submit your resume as indicated by the application instructions.

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