Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under moderate supervision, responsible for managing cyber invoice payment process and gathering actionable data to drive effective and efficient relationships with external cyber vendors (law, cyber security, public relations, notification, call centers, credit monitoring firms), reduce aggregate costs, enhance transparency/visibility and implementing greater controls, and reporting to Claim Leadership on analytics relating to cyber vendors spend. This position will report directly to Second Vice President, Management Liability First-Party Claim for Bond & Specialty Insurance Claim (Cyber Bond Claim).

Primary Job Duties & Responsibilities
Acts as single point of contact on behalf of Cyber Bond Claim to receive, process, and reconcile monthly invoicing from cyber vendors. Ensures financial transactions are timely and accurately input and are appropriately documented and supported. Identifies key data elements which can be utilized to produce needed analytical information to support actuarial and underwriting strategies and by claim professionals and claim management to monitor and improve the quality of claim handling and litigation management by promoting efficiency. Ensures accurate data is captured at the proper time and in the proper format. Understands the importance of the data and how it is used by Claim and our business partners. Assists with the vetting of cyber vendors and manages a cyber vendor tool designed to manage preferred vendors. Assists in managing vendor relationships. Assists in the development and implementation of tools to optimize management of vendor payment processes; and developing/deploying innovative strategies to more effectively use legal services. Ensures internal and external partners adhere to legal and operational compliance requirements. Provides support to the Bond Claim leadership team and Claim professionals and offers strategies to enable them to adhere to legal and operational compliance requirements. Supervises the preparation of monthly summary reports for Cyber Bond Claim and presents on same to leadership. Assesses all Cyber Bond Claim and Enterprise resources (internal and external) related to billing/vendor management to develop strategic opportunities. Ensures vendor retention agreements comply with business practices. Escalates billing issues to claim staff and management. Maintains accurate billing records using expense management system. Provides internal and external communication surrounding invoice adjustments and questions. Identifies persistent bill processing issues and proactively elevates issues to manager. Assists in developing and implementing more streamlined billing processes. Assists with forming strategic partnerships with key vendors to increase efficiency and reduce ALAE/ULAE. Perform other duties as assigned.

Minimum Qualifications
BA or BS degree or equivalent relevant experience required. Minimum of three years of operations experience, including processing and analyzing invoices, vendor management process improvement, and understanding of vendor billing, pricing, and compensation practices.

Education, Work Experience & Knowledge
Degree in finance, accounting, computer science, paralegal studies, or claims handling experience preferred.

Physical Requirements
Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously

Licensing or Certificates
Demonstrated ability to manage multiple, critical projects. Proven ability to interact effectively with insurance customers, including insureds and agents. Demonstrated solid communication and collaboration skills and ability to effectively communicate in a way that gains acceptance by colleagues at all levels of the organization. Proactive, entrepreneurial approach to recognizing needs, solving problems, anticipating issues and developing solutions. Strong proficiency in Microsoft Office including Access, Excel, PowerPoint, Outlook, and Word. Working knowledge of analytics, finance, and project management. Ability to achieve goals through direct and indirect influence and collaboration.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.