In this senior-level financial job, you will independently perform billing and collection accounting covering several plans and programs, including account reconciliation, preparation and issuance of invoices and use of letters of credit. Sr. Receivables Analysts interact with internal departments, attorneys and customers to resolve account disputes (including the more complex ones) and collect outstanding balances, as well as analyzing and identifying cash flow opportunities. You will describe billing services to external customers in a way that is easy for them to understand. As the lead person in the unit, you will also be a subject matter expert and provide technical direction and support to less experienced associates.

Responsibilities:

• Sets up billing plan in the system using the customer's plan and rate structure, payment mechanisms, premium information, and eligibility information. Prepares billing invoices and supporting documentation for assigned accounts based on the requirements and billing cycles; ensures billing information is accurate, complete, and delivered on time. Follows with Sales and Underwriting for timely billing instructions as evidenced by preliminary management report results.

• Initiates phone call to customer on or before the due date to ensure the customer received and agreed with the invoice amounts; determines whether to initiate the dispute resolution process and collection process for overdue accounts. Manage dunning activity including negotiating, issuance of non-pay cancellations, and referring accounts to in-house attorney units. Recommend drawing on letters of credit to satisfy customer balance.

• Initiates the collection processes for each account, such as the electronic draw from the customer bank account or monthly draw from collateral account (pre-funding cash collateral payment plan).

• Performs various accounting functions, including invoicing, analyzing customer payments and managing the book and receivable accounts in an automated customer accounting system. Partner with market stakeholders to ensure the availability and integrity of all financial information to customers.

• Resolves billing and collection questions and disputes by analyzing financial information, working with internal departments to resolve premium booking discrepancies, negotiate extension of credit, etc. Creates exhibits to support and summarize relevant account information.

• Reconciles balances to reflect activity (e.g., earned premium, loss expenses, vendor charges or rating adjustments), including loss sensitive plans, bank statements and retrospective rating adjustments.

• Suggest changes and identify opportunities for improvement of customer service, cash flow and business process improvement.

• Deliver prompt and professional service to both internal and external customers.

• Acts as the lead person in the unit by providing technical direction to less experienced associates.

Qualifications:

Critical thinking, negotiation skills, financial acumen, writing, negotiation and interpersonal skills; knowledge of Microsoft Office Suite and mainframe applications; advanced understanding of insurance industry, GAAP accounting, state regulatory environments, rating plans as well as billing, collection, audit and booking processes; as normally acquired through a BS/BA degree with a major in Accounting, Finance, Economics or Business Management plus 2-3 years of experience.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.