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Spanish Bilingual Licensed Customer Insurance Representative (Home Based Work)

Employer
Allstate Insurance Company
Location
Nationwide
Salary
Not Specified
Closing date
Aug 26, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Allstate Brand Operations (ABO) Customer Contact Center is growing our Virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.

It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business need. Evening and Saturday hours are required.

We have very targeted service and sales goals to drive excellence in our interaction with our customers to drive consistent customer satisfaction. Signing up new customers and servicing existing customers will be in scope for this position. The Spanish Bilingual Licensed Customer Insurance Representative is an extension of our Allstate Agencies and Allstate.com.

This position requires a Property and Casualty Insurance License to handle customer policy changes, premium reviews and inquiries, as well as writing new policies. Licensing training and exam will be provided. In this role you will create an exceptional customer experience through handling inbound customer service calls and internal call transfers for cross sale opportunities, which contributes to improved customer satisfaction and retention. Allstate will support maintaining Insurance license to include continuing education requirements.

Key Responsibilities

  • Support our Customers by delivering an effortless and personalized experience
    • Active listening, showing interest, compassion and displaying empathy for the customer.
    • Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention, applying effective selling and influencing techniques.
      • Must be able to quote and bind additional product lines
    • Demonstrate accuracy in processing changes to customer policies based on the information provided.
    • Ensure first call resolution and customer satisfaction on all transactions.
    • Answer customer inquiries that require an agent's license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records.
  • Maintain Property and Casualty Insurance License
  • Work in a dynamic virtual environment
    • Ensure internet service and connections are in working order at all times
    • Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests.
    • Be available, present and actively ready to receive calls without distractions

Job Qualifications

  • Established experience in work from home environment experience a plus
  • Minimum of 1-2 years of customer service experience, call center experience a plus
  • Flexibility with changes to business requirements (ie: shift and weekend work schedules)
  • High School diploma or equivalent
  • Excellent listening /communication skills (both oral and written)
  • Intermediate to Advanced computer skills including keyboard proficiency
    • Strong ability to troubleshoot at home technical issues

Working Enviornment

We are committed to leveraging technology to enable home based work in combination with our traditional call centers. Qualified candidates will need a dedicated work space and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals)

Standard Technical Requirements

  • Home Internet service must be stable.
  • 50 Mbps Download and 5 Mbps upload internet service packages
  • Dedicated ethernet network cable for Hardware usage during shift hours
    • Hardwire to modem (Wifi connection is not allowed)
  • Space for Desktop equipment and 2 monitors Allstate will provide all equipment

Information Security requirements

Minimum Requirements (summary, not all inclusive)

  • Established or Dedicated Work area at home, ensuring:
    • No one can see your screens, keyboards or Allstate documents
    • Area is located where no one can overhear your conversations
    • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
    • Workspace is not vulnerable to theft

Hours and Salary

Start Date October 17, 2019

Training schedule (Approx 6 weeks):

10 AM to 6:30 PM EST Monday - Friday

Transition (Approx 8 weeks) and Production schedule options:

Team 1:

Sunday Off

Monday and Tuesday 2:00 PM - 10:30 PM EST

Wednesday Off

Thursday and Friday 2:00 PM - 10:30 PM EST

Saturday 11:00 AM - 7:30 PM EST

10% 2nd shift differential could apply based on location

Team 2:

Sunday Off

Monday and Tuesday 2:00 PM - 10:30 PM EST

Wednesday Off

Thursday and Friday 2:00 PM - 10:30 PM EST

Saturday 10:30 AM - 7:00 PM EST

10% 2nd shift differential could apply based on location

Production Schedule:

Team 1:

Sunday 11:00 AM - 7:30 PM EST

Monday and Tuesday 2:00 PM - 10:30 PM EST

Wednesday and Thursday Off

Friday 2:00 PM - 10:30 PM EST

Saturday 11:00 AM - 7:30 PM EST

PLUS 8% weekend differential; and 10% 2nd shift differential could apply based on location

Team 2:

Sunday Off

Monday 2:30 PM - 11:00 PM EST

Tuesday Off

Wednesday, Thursday and Friday 2:30 PM - 11:00 PM EST

Saturday 10:30 AM - 7:00 PM EST

10% 2nd shift differential could apply based on location

Base Salary:

$32,760 annual / $15.75 per hour

Spanish Bi-Lingual: Includes an additional 10% pay differential

Bonuses offered:

$1000 bonus paid after 6 months of employment if hired with an active Property & Casualty License (License Bonus does not apply to Allstate re-hires)

$500 language bonus paid after 6 months of employment to new hires that pass the Spanish Language assessment.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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