Spanish Bilingual Licensed Customer Insurance Representative (Home Based Work)
- Employer
- Allstate Insurance Company
- Location
- Nationwide
- Salary
- Not Specified
- Closing date
- Aug 26, 2019
View more
- Category
- Customer Service
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
The Allstate Brand Operations (ABO) Customer Contact Center is growing our Virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.
It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business need. Evening and Saturday hours are required.
We have very targeted service and sales goals to drive excellence in our interaction with our customers to drive consistent customer satisfaction. Signing up new customers and servicing existing customers will be in scope for this position. The Spanish Bilingual Licensed Customer Insurance Representative is an extension of our Allstate Agencies and Allstate.com.
This position requires a Property and Casualty Insurance License to handle customer policy changes, premium reviews and inquiries, as well as writing new policies. Licensing training and exam will be provided. In this role you will create an exceptional customer experience through handling inbound customer service calls and internal call transfers for cross sale opportunities, which contributes to improved customer satisfaction and retention. Allstate will support maintaining Insurance license to include continuing education requirements.
Key Responsibilities
- Support our Customers by delivering an effortless and personalized experience
- Active listening, showing interest, compassion and displaying empathy for the customer.
- Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention, applying effective selling and influencing techniques.
- Must be able to quote and bind additional product lines
- Demonstrate accuracy in processing changes to customer policies based on the information provided.
- Ensure first call resolution and customer satisfaction on all transactions.
- Answer customer inquiries that require an agent's license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records.
- Maintain Property and Casualty Insurance License
- Work in a dynamic virtual environment
- Ensure internet service and connections are in working order at all times
- Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests.
- Be available, present and actively ready to receive calls without distractions
Job Qualifications
- Established experience in work from home environment experience a plus
- Minimum of 1-2 years of customer service experience, call center experience a plus
- Flexibility with changes to business requirements (ie: shift and weekend work schedules)
- High School diploma or equivalent
- Excellent listening /communication skills (both oral and written)
- Intermediate to Advanced computer skills including keyboard proficiency
- Strong ability to troubleshoot at home technical issues
Working Enviornment
We are committed to leveraging technology to enable home based work in combination with our traditional call centers. Qualified candidates will need a dedicated work space and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals)
Standard Technical Requirements
- Home Internet service must be stable.
- 50 Mbps Download and 5 Mbps upload internet service packages
- Dedicated ethernet network cable for Hardware usage during shift hours
- Hardwire to modem (Wifi connection is not allowed)
- Space for Desktop equipment and 2 monitors Allstate will provide all equipment
Information Security requirements
Minimum Requirements (summary, not all inclusive)
- Established or Dedicated Work area at home, ensuring:
- No one can see your screens, keyboards or Allstate documents
- Area is located where no one can overhear your conversations
- Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
- Workspace is not vulnerable to theft
Hours and Salary
Start Date October 17, 2019
Training schedule (Approx 6 weeks):
10 AM to 6:30 PM EST Monday - Friday
Transition (Approx 8 weeks) and Production schedule options:
Team 1:
Sunday Off
Monday and Tuesday 2:00 PM - 10:30 PM EST
Wednesday Off
Thursday and Friday 2:00 PM - 10:30 PM EST
Saturday 11:00 AM - 7:30 PM EST
10% 2nd shift differential could apply based on location
Team 2:
Sunday Off
Monday and Tuesday 2:00 PM - 10:30 PM EST
Wednesday Off
Thursday and Friday 2:00 PM - 10:30 PM EST
Saturday 10:30 AM - 7:00 PM EST
10% 2nd shift differential could apply based on location
Production Schedule:
Team 1:
Sunday 11:00 AM - 7:30 PM EST
Monday and Tuesday 2:00 PM - 10:30 PM EST
Wednesday and Thursday Off
Friday 2:00 PM - 10:30 PM EST
Saturday 11:00 AM - 7:30 PM EST
PLUS 8% weekend differential; and 10% 2nd shift differential could apply based on location
Team 2:
Sunday Off
Monday 2:30 PM - 11:00 PM EST
Tuesday Off
Wednesday, Thursday and Friday 2:30 PM - 11:00 PM EST
Saturday 10:30 AM - 7:00 PM EST
10% 2nd shift differential could apply based on location
Base Salary:
$32,760 annual / $15.75 per hour
Spanish Bi-Lingual: Includes an additional 10% pay differential
Bonuses offered:
$1000 bonus paid after 6 months of employment if hired with an active Property & Casualty License (License Bonus does not apply to Allstate re-hires)
$500 language bonus paid after 6 months of employment to new hires that pass the Spanish Language assessment.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Company
- Website
- https://www.allstate.com/
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