Auto Claims Examiner II

Auto Casualty Examiner II

Omaha, NE Office

Join our hardworking, collaborative team where your contributions will be celebrated and valued.

Why Stillwater? We’re a national insurance provider that offers a full suite of insurance products and services. We strive to be the most respected insurance provider in the United States and that respect starts with our employees.

Voted a 2019 Best Places To Work by the Jacksonville Business Journal.

Position Overview:

Stillwater Insurance Group has an immediate opening for an Auto Casualty Claims Examiner in their Omaha, NE Claims Department.

The primary responsibility of this position will be responsible for evaluating, negotiating and resolving personal lines 1st and 3rd party auto claims to resolution. Assignments generally consist of claims involving single or multi-vehicle losses in multiple jurisdictions. Within a 12-month period, be capable of independent claim examination with minimal supervision. We’re looking for candidates with Bodily Injury/Uninsured Motorist experience in multiple jurisdictions.

Responsibilities include but not limited to:

· Manages, investigates, and resolves auto liability claims in a timely manner.

· Investigates, reviews, and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.

· Provides quality customer service to both external and internal customers by handling customer inquiries, conflicts or complaints timely, professionally and honestly. Opens a New Window.

· Effectively communicates both verbally and in writing with Stillwater associates, policyholders, claimants, medical providers, attorneys and various vendors.

· Documents all correspondence, discussions and decisions within the claim file.

· Ensure reserves reflect potential exposure based upon preliminary factual development and ensure timely reserve changes are posted based upon the development of facts.

· Handles customer inquiries, grievances, conflicts and/or complaints timely, professionally, and honestly Opens a New Window. .

· Understands and analyzes mechanism/causation of injury and applies an understanding of medical terms to injury claims

· Makes appropriate referral/transfers to Subrogation, Special Investigative Unit, plus handles escalations with direction Opens a New Window. . This includes the handling and practices pursuant to all state, legal, statutory and regulatory bodies. Opens a New Window.

· Recognize and summarize claims in excess of authority and submit to management for approval including but not limited to Reservation of Rights, fatalities, law suits, and coverage denials.

· Maintains resident/non-resident adjuster licenses as required.

Qualifications:

· Bachelor's Degree (BA) preferred with 3 years of relevant bodily injury experience or equivalent experience.

· Equivalent experience is defined as 7 years of relevant claims experience.

· Must have experience with 1st and 3rd party personal or commercial auto claims.

· Knowledge of insurance claims related state and federal law regulations.

· Knowledge of vehicle repair processes, procedures, and vehicle estimating programs.

· Must have the ability to review, exercise independent judgement, and evaluate vehicle repairs to make sound decisions.

· Ability to work independently with self-initiative.

· Ability to operate business technology.

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Stillwater offers:

1. Business casual work environment – wear your jeans to work.

2. Office location near I-80 on I Street – convenient to shopping and dining.

3. Medical, dental, vision and life insurance benefits to keep you and your family protected.

4. 401(k) Plan to help you plan for your retirement.

5. Gym/Fitness Center on-site to support your commitment to staying healthy.

6. Generous Paid Time Off (PTO) program to help you maintain your work/life balance.

Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.

Offer is contingent upon a favorable response from both a pre-employment background investigation and a drug screen.

Stillwater Insurance Group is an equal opportunity employer and a drug free workplace.