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Claims Strategic Research Consultant

Employer
Allstate Insurance Company
Location
Northbrook, Illinois
Salary
Not Specified
Closing date
Aug 23, 2019

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Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Family Summary

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Claims Integrated Digital Enterprise (IDE) team is responsible for leading the organization into the future by designing, acquiring, and connecting digital capabilities for our customers and employees. This person will report into the test and learn team. The focus of their work will be in testing and prototyping concepts and capabilities to be used by customers, employees and key partners.

This role is responsible for developing a testing or prototype approach, gaining alignment for the approach, executing the approach and measuring results. Candidates will interact across departments and levels as they craft and execute a test/prototype approach.

Key Responsibilities

Project Management

  • Manage test/prototype projects as assigned.
  • Establish project objectives, timelines, risk analysis, milestones, deliverables and budgets
  • Researches and analyzes activities that may impact productivity and makes suggestions for revision to improve workflow and resource management
  • Collaborates with stakeholders, business representatives, and technology to identify requirements for functional and design changes and test plans
  • Identifies, defines, and analyzes risks and issues associated with a project
  • Develops mitigation plans when appropriate
  • Ensures timelines for key activities are met to keep the project on track for delivery
  • Compiles data to assist with management discussions concerning health of a program/project

Research and Analytics

  • Performs advanced level research using various sources, tools and applications
  • Analyzes complex data and directs analysis from of others
  • Leads research to develop a complete understanding of internal and competitor claim handling processes and practices as context for strategic mapping and competitive recommendations

Communication / Change Management / User Training

  • Represents department in cross functional strategic sessions
  • Maintains an advanced understanding of our corporate direction to help ensure strategic recommendations are in alignment
  • Collaborates with communicators regarding project scope, process, objectives, and technology changes and updates; Assesses communication and training needs of end users and recommends solutions

Key Responsibilities (Cont'd)

  • Produces communications in print or on various social media to inform employees of project status, and other news
  • Leads training sessions with small groups of employees and individually, if needed, using a variety of training mediums, including video, webinars and quick tutorials.
  • Develops team strategy for identifying, building and maintaining relationships with external entities that will help provide additional context for strategic planning
  • Monitors external trends in related and unrelated fields to foster awareness and context to guide planning activities
  • Participates in conferences and boards as necessary
  • Effectively leads team members to develop research and recommendation packages


Process Design / Vendor Relations / Reporting

  • Evaluates current processes and tools, researches industry standards for cost effectiveness or functionality, and notes areas where processes and tools can be improved based on industry and user experience feedback
  • Tests new processes and tools and oversees testing by other Claims areas; coordinates feedback and testing from Claims
  • Works with vendors to provide use case and functionality needed for Claims specifically
  • May assist with vendor selection and procurement
  • Designs surveys to collect feedback on vendors and communicates results
  • Compiles, analyzes, and explains metrics using software tools and manually compiling data; communicates and interprets project metrics to leadership
  • Creates and distributes various monthly reports
  • Collaborates with internal and external reporting sources to ensure data needed for the reports are received on time

Job Qualifications

  • Bachelors Degree
  • Advanced written and oral communication skills
  • Ability to learn and apply working knowledge of insurance policy, coverage, and regulation
  • Ability to learn and apply working knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement and adherence to applicable legal compliance standards
  • Applies conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies problem solving skills to continuously improve business outcomes
  • Ability to assist leadership in achieving business unit objectives
  • Ability to investigate, evaluate and settle highly complex claims
  • Provides individual decision making within authority limits
  • Applies skill in motivation, organization, training, coaching and facilitation of teamwork
  • Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies broad ability to leverage learned technical skills in support of team objectives

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment


Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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