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Business Systems Specialist

Employer
Travelers Insurance
Location
Hartford, Connecticut
Salary
Not Specified
Closing date
Sep 26, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under direct supervision, the Business Systems Specialist is responsible for/involved in specific aspects of a system, product or capability. May include: evaluation of system enhancement requests, requirements development and documentation, testing and implementation; production support/troubleshooting, maintenance of system documentation, training, responding to customer concerns and communicating results. The Business Systems Specialist possesses knowledge of a particular business capability, product, and/or system domain. May specialize in a particular tool or skill. This job does not lead others.

Primary Job Duties & Responsibilities
Production support/troubleshooting: Assists in troubleshooting and defect resolution of assigned tasks. May include requesting resources, migration through environments and ticket management. Effectively communicates status of enhancements, change requests and defects. May execute change, defect and enhancement request process. Documentation and Training: Maintains documentation of current state systems and processes. May assist in development of training materials and business implementation/transition activities. Evaluates requests for projects and enhancements. May make recommendations for operational process improvements and/or system enhancements. Assists in eliciting, documenting and validating requirements for change requests and enhancements to capabilities, products or systems. Helps identify appropriate subject matter experts and stakeholders to participate in requirements sessions. Utilizes business and system knowledge to support business needs. Applies knowledge of a particular business capability, product and/or system domain to assess and communicate impacts of changes to current state business process, products, data, feeds and systems. Performs other duties as assigned.

Minimum Qualifications
High school diploma or equivalent required.

Education, Work Experience & Knowledge
Bachelors degree in Business, MIS, or other related field preferred. One year of experience supporting business technology systems preferred.

Job Specific & Technical Skills & Competencies
Business Perspective (Basic): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions. Technology (Basic): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools). Analytical Thinking (Introductory): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making. Relationship Management (Introductory): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results. Communication (Introductory): Demonstrates effective verbal, written, and listening communication skills. Facilitation (Introductory): Uses and adjusts style and technique to assist group process and understanding. Teamwork (Introductory): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result. Conflict Management (Introductory): Brings conflicts into the open and resolves them collaboratively. Change Management / Resilience (Basic): Remains energized and focused in the face of ambiguity, change or strenuous demands.

Licensing or Certificates
None

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.

Company

Trav Banner

WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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