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Premium Audit Customer Service Representative - Liberty Lake

Employer
Liberty Mutual Insurance
Location
Liberty Lake, Washington State
Salary
Not Specified
Closing date
Aug 20, 2019

View more

Category
Customer Service, IT , Premium Audit
Job Type
Not Specified
Career Level
Not Specified

Job Details

Advance your career at Liberty Mutual - A Fortune 100 Company!

Under moderate supervision, serves as primary contact for support and service of commercial insurance policies. Address questions and concerns from policyholders, agents, and business partners in an accurate and timely manner. Collect, send and route forms and documentation necessary to assist customer requests. Provide support across a highly diverse, cross-functional product set, technology platforms and applications.

Responsibilities:

  • Acts as first point of contact for routine customer requests and queries related to policy information, renewals and audits requiring extensive phone and email interaction with policyholders, agents and third parties.

  • Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.

  • Coordinates request activities with various departments to ensure efficient and quality service including but not limited to; Underwriting, Billing, Premium Audit, Claims.

  • Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.

  • Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions.

  • Identify gaps in workflow and make recommendations around improving processes.

Qualifications:

Business background with knowledge of basic Commercial polices. Excellent written, verbal and interpersonal skills. Ability to communicate with individuals at all levels within and outside the organization. Proficient in MS Office software applications (Excel, Word, etc.). Demonstrates effective organization and workload management skills. Knowledge, skills and competencies as normally acquired through an associates degree or equivalent business background along with a minimum of 6 months related Commercial insurance experience.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Company

When people have a sense of security, they are free to relax, venture out, and live their lives. This is the feeling Liberty Mutual brings to the world every day. Founded in 1912, we are a global leader in property and casualty insurance, focused on protecting and preserving the lives and dreams of customers in more than 30 countries. With over 50,000 employees throughout the world, we offer you the chance to work for an evolving, growing company with a deep sense of humanity and a commitment to diversity and philanthropy. Join our team and go to work knowing that what you do matters. Because really it does.

 

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