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First Notice of Loss Processor

Employer
ICW Group
Location
Lake Mary, Florida
Salary
Not Specified
Closing date
Aug 21, 2019

View more

Category
Loss Control
Job Type
Not Specified
Career Level
Not Specified

Job Details

At ICW Group, we focus on our customers and we sweat the details! As a First Notice of Loss Processor on the Workers Compensation Claims team you can help us realize our mission of creating the best insurance experience possible for our customers. This team member serves as the first point of contact for customers to report new injuries either by phone, fax, or online tools and is responsible for inputting information into ICW Group Claims Systems.

In addition to providing excellent customer service, a First Notice of Loss Processor follows established methods, practices and procedures, and applies general principles and concepts under general direction. Attention to detail is a critical skill for this role, as all work is reviewed in progress for technical judgment, overall quality and efficiency.

Key Responsibilities:

  • Provide customer care and service to insureds.
  • Answer all incoming inquiry calls directed by general switchboard.
  • Receives/intakes new initial claim information either via phone, online and/or fax and enter into claim systems.
  • Responds to insureds in a timely manner.
  • Directs questions to the appropriate contact in the department
  • Sets up new claims in claim system, creates paper file and makes appropriate calls to parties as directed.
  • Reviews insurance policy information to determine coverage.
  • Completes data entry for all first reports of injury.
  • Determines severity of injuries and advises the appropriate levels of staff timely.
  • Performs additional functions such as processing incoming mail and other administrative duties relating to claims.

Desired Education and Experience:

We are looking for a High school Diploma or GED and no prior experience is required. Our ideal candidate has excellent phone skills, strong computer skills, a talent for data entry, and an eye for detail.

This exciting role in our Claims department can be the start of a long-term career in the insurance industry. We would love for you to consider us in your next career move!

Company

 

ICW Header

 

Headquartered in San Diego, ICW Group is a multi-line insurer that provides coverage solutions to businesses through a network of independent agents and brokers. ICW Group offers three types of insurance—workers' compensation, earthquake and auto insurance. Known for meeting the needs of its policyholders, ICW Group prides itself on providing service that is truly customer-centric. In recent years, ICW Group has earned a reputation for helping policyholders achieve fewer and less costly claims. The company accomplishes this through extensive risk management expertise, highly proactive claims handling, and aggressive fraud monitoring.

At ICW Group, our focus and passion is offering great insurance products, services and experiences. We honor our commitments to our customers, our communities and each other to ensure that you have a better today and a safer tomorrow. With our home office in sunny San Diego, CA and with 10 branches across the U.S., ICW Group has over 40 years of experience in property and casualty insurance. Our passionate and creative team members are the power behind our successful business. 

A strategic investment in innovation today is critical to our success in the future. Our leaders welcome people who are eager to bring the power of innovation, the willingness to try something different or adopt a new approach or technology as we evolve to meet the needs of our customers and agents. Our culture fosters experimentation in models, processes, and products in an effort to move forward and help shape not only ICW Group’s future but the insurance marketplace as a whole. 

ICW Group is committed to the satisfaction of our customers and recognizes that satisfied, contributing Team Members are the foundation of a superior customer experience. With a team of 880, our enterprise is sized just right to provide broad challenging job responsibilities in a more personal environment. An important part of this personal approach to your success is our commitment to health and wellness. We provide a comprehensive program to help you maintain your total health because we believe that being at your personal and professional best is important to you and your family. 

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