Customer Service Associate-TX
- Employer
- Allstate Insurance Company
- Location
- Irving, Texas
- Salary
- Not Specified
- Closing date
- Aug 26, 2019
View more
- Category
- Administration / Clerical, Customer Service
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Family Summary
Encompass Insurance is one of the largest personal property and casualty insurance brands sold exclusively through a network of more than 3,000 independent agents in most states. With a legacy that dates back to 1897, Encompass employees and agents are committed to delivering a superior insurance experience for our customers. Encompass is a solely owned subsidiary of The Allstate Corporation (NYSE: ALL), the nations largest publicly held personal lines insurer.
Encompass is growth focused, looking to expand its presence throughout the country. We are seeking enthusiastic, creative, results-oriented people who thrive in a fast-paced environment and are passionate about serving customers and agencies. Encompass offers an exceptional career experience for our employees, with impactful work and exciting opportunities to make a difference. Join Encompass and youll be part of an exciting future.
Encompass is looking for talented individuals who thrive in a collaborative and challenging environment to join our Encompass Service Center in Irving, TX.
Job Description
Tentative Training Schedule: 9/20/19 8:00 AM-4:45 PM EST Monday - Friday
Work Schedules: 8:00 AM-11:00 PM EST Monday to Friday; 8:45AM 5:15 PM EST Saturday
The Customer Service Associate is a property & casualty licensed individual who will provide assistance and service to independent agents and serve customers on behalf of the independent agents by providing product and service information via telephone inquiries, incoming correspondence and other communication sources.
Key Responsibilities
- Actively listen and provide an exceptional customer service experience and drive first call resolution through all agent and policyholder interactions
- Demonstrates a comprehensive understanding of specific company products to portray confidence and credibility to customers and assume ownership
- Analyzes policy information to determine proper coverage that meets the needs of the customers
- Maintain a thorough understanding of the governing Rules and Rates for all personal insurance lines in all states Encompass writes insurance
- Process endorsement requests, Evidence of Insurance, ID cards, etc., within established timelines and procedures
- Resolve billing inquiries, some requiring analytical abilities and process
- Maintain customer records by updating account information in contact management
- Recommend potential products or services to customers by reviewing customer information and analyzing customer needs
- Notify agent of customer behavior, including but not limited to, cancellation requests, rate shoppers and requests for reduction in limits
Job Qualifications
- High school diploma or equivalent
- Property & Casualty license preferred
- Contact center/customer service experience a plus
- Advanced level of written and verbal communication skills
- Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft products (Outlook, Excel)
- Ability to take ownership of issues or problems and see them through to resolution
- Time management skills
- Ability to prioritize and multi-task
- Bilingual (Spanish) skills a plus
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment
Company
- Website
- https://www.allstate.com/
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