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UX Content Strategist

Employer
Liberty Mutual Insurance
Location
Boston, Massachusetts
Salary
Not Specified
Closing date
Aug 26, 2019

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Job Details

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company.

Career Opportunity:

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will revolutionize how people experience insurance. If youre an innovative thought leader who wants to use modern, open technologies and frameworks to develop products that positively impact people, then join our team and lets build something great together.

Right now, we are looking for a UX Content Strategist who can help us deliver exceptional user experiences for our Mobile Apps UX team. You could be a great fit for this role if you are:

  • A Digital Strategist: You will leverage customer research, personas, journey maps and site data to develop content that targets user needs and supports business goals. You will incorporate both quantitative and qualitative analysis to develop strategic content recommendations.
  • A Gifted Wordsmith: You will write concise, engaging content that expresses the brand voice and personality. You will be challenged to find the right language to captivate, capture, and cater to customers across many different mediums.
  • A Customer Advocate: You are passionate about ensuring that content is findable, easy-to-understand and actionable for users. You continuously seek and integrate user feedback and test results to optimize content and language, and connect the dots across channels to deliver seamless communications.
  • A Skilled Collaborator: You will work throughout all phases of the design process, identifying the content problems that need to be solved and deciding which methods and tools to use for the business challenge at hand. You excel at partnering with product managers and designers to ensure that content supports and strengthens the overall user experience.
  • An information Architect: You will partner alongside product designers to ensure that content and information architecture supports and strengthens the overall user experience strategy, including navigation structure and taxonomy.
  • A self-starter: in this role, youll have the opportunity to wear many hats, and drive several exciting projects, working in an upbeat, fast paced environment.

***Please note: all applicants must submit a portfolio or writing samples to be considered for this role.

This role might be for you if you have:

  • Bachelor's degree in Marketing, Communications, English, Journalism or related field preferred.
  • 5+ years of professional experience in a related field.
  • Strong organization and analytical thinking skills, with ability to translate complex concepts into simple terms.
  • Exceptionally strong project management and organizational skills.
  • Experience leading content initiatives from ideation through implementation.
  • Experience working in an Agile, Lean UX, and Design Thinking.
  • Experience with SEO, taxonomy design and information architecture.
  • Strong relationship building and networking skills.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Company

When people have a sense of security, they are free to relax, venture out, and live their lives. This is the feeling Liberty Mutual brings to the world every day. Founded in 1912, we are a global leader in property and casualty insurance, focused on protecting and preserving the lives and dreams of customers in more than 30 countries. With over 50,000 employees throughout the world, we offer you the chance to work for an evolving, growing company with a deep sense of humanity and a commitment to diversity and philanthropy. Join our team and go to work knowing that what you do matters. Because really it does.

 

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