GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish)
Job Purpose: To supervise the daily activities of the Claims Adjusters within the assigned region in order to ensure quality service, high productivity and compliance with industry guidelines and regulations.
- Directly supervise 4-6 Adjusters handling Non-Attorney Represented Bodily Injury Claims and/or Property Damage Claims
Accomplish staff (Adjuster) job results by coaching, counseling, and disciplining employees
Provide daily and monthly reports
Conduct unit meetings
Maintain quality service by assuring prompt and accurate handling of claims
Address escalated complaints
Ensures all files are consistent and are in adherence to Company and State policies and procedures
Maintain relationships with vendors
Maintain positive team morale
Review and audit claims
Required behaviors for all positions:
- Communicate with co-workers, management customers, vendors, and others in a courteous and professional manner
- Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions
- Adherence to company attendance policy
- Established tenure preferred
Education: Bachelors degree required or equivalent work experience may be considered
Experience: Minimum 3 years bodily injury claims (Non-Attorney and/or Attorney Represented) adjusting experience in the auto insurance industry; Minimum 2 years in a claims leadership role; Full understanding of auto claims investigations and claims processing; Effective leadership skills a must; Excellent skills and experience interpreting policy language and state statutes; Proven track record of making sound coverage and liability decisions; Knowledge of Florida laws regulating the automobile insurance industry
Skills and Abilities: Excellent verbal and written communications skills; ability to manage own time while prioritizing multiple tasks; ability to remain calm when dealing with difficult customers; effective negotiating skills; ability to gather and analyze information in order to evaluate results and choose the best solution to the problem.
Other: A valid State Adjuster License where required; Bilingual (English/Spanish) preferred; occasional weekend work may be necessary. Proficient using MS Office, MS Word, MS Excel, MS Outlook
Compensation: Competitive salary commensurate with experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, Paid Vacation and Holidays.
GAINSCO is an Equal Employment Opportunity Employer
About Gainsco Auto Insurance
GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish). If you are looking for a strong stable company with a fast paced environment this is the place for you. At GAINSCO Auto Insurance we take pride in our employees and recognize the importance of strengthening and expanding their skills so they can grow as we grow. We offer an excellent benefits package to our full time employees, which include: Paid Vacation and Holidays; Medical, Dental and Vision Insurance; Short Term Disability and Long Term Disability; Life and AD&D Insurance; 401k Retirement Savings Plan.