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Customer Solutions Representative

Employer
Assurant
Location
Camberwell, Boroondara (AU)
Salary
Not Specified
Closing date
Aug 22, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

About Assurant

Every one at Assurant -- no matter their role, their skills, or where theyre located around the world -- is united by the principles that follow. Thats why we created a culture where youre free to bring thoughtful, caring attention to each customer. Whatever your position, your innovative thinking can make a real difference

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and we handle more than 16.6 million unique policies across the automotive, appliance and technology, home and financial service industries.

The Role

Are you someone who takes ownership, has a passion for customer service and thrives on working towards team goals in a fast paced environment?

We are seeking an enthusiastic self-starter to join our busy claims team as a Customer Solutions Representative. Based in Camberwell, this position is responsible for the delivery of exceptional customer service through the lodgement, assessment and settlement of insurance and warranty claims, using a variety of channels including phone and email.

Reporting to the Claims Team Leader you are responsible for:

  • Delivering exceptional customer service for all customers and suppliers
  • Resolving claims in the most cost effective and time efficient manner
  • Managing up to 60 inbound / outbound calls per day
  • Completing numerous email based claims
  • Contributing to individual and team based KPI's
  • Coordinating administrative duties in between calls and emails
  • Resolving customer complaints and/or objections
  • Ensuring compliance to all regulatory requirements

Assurant's core hours of operation are 7:00am to 7:00pm, Monday to Friday (8:00pm during daylight savings).

To be successful in this role,you will have:

  • Call Centre and/or Customer Service experience
  • Sound knowledge of Microsoft Office Suite
  • The ability to multitask and effectively manage competing priorities
  • Excellent problem solving and decision making skills

What's in it for you?

  • A fun, diverse and supportive team culture
  • Amazing training & development
  • Competitive salary and other benefits

To Apply:

Click on "Apply for this job". A full cover letter is required with all applications, detailing your suitability for the role, including indicative remuneration expectations. Only applications with full cover letters will be reviewed.

Suitable applicants will also be required to undertake a Police Check. Only successful candidates will be contacted.

For further information about Assurant, please visit our website: https://www.assurant.com/


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

Company info
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