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Service Desk Technician

Employer
ICW Group
Location
San Diego, California
Salary
Not Specified
Closing date
Sep 14, 2019

View more

Category
Customer Service, IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

As a Service Desk Technician (Network Operations Specialist) at ICW Group, you will provide Tier 1 and Tier 2 level technical support of operational activities in a desktop computing environment. As an IT professional, you love to showcase your knowledge of commonly used concepts, practices, and procedures within the IT realm. Because you understand the importance of documenting issues, you take pride in ensuring you have clearly communicated the issues found and resolved for each customer. Customer Service is your middle name as you truly enjoy helping internal customers resolve their issues. Each day will offer new and exciting challenges to tackle including but not limited to:

Essential Duties & Responsibilities

  • Provide support to end users on a variety of issues.
  • Identify, research and resolve technical problems for internal customers while employing strong customer service skills.
  • Respond to telephone calls, email and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution.
  • Performs proper installation, maintenance and upgrade activities for computer hardware, operating systems, network connectivity, desktop applications, business applications, printing and email.

Requirements

  • High school diploma or GED required. May require an associate's degree in a related area.
  • 3+ years working as Network/Computer Technician supporting 500+ user environment.
  • A+ or MCP, CompTIA Network + Certification, MS Certified Desktop Technician or equivalent knowledge and experience.
  • Our ideal candidate has a nice mix of Senior Desktop/Deskside experience as well as some system administration.
  • Minimum of 3 years installing and configuring desktop applications and systems: MS Windows 10 OS, Outlook 2016, Office 2016, Intel Base Computers, PDAs, and Local & LAN based printing.
  • Network devices, LAN Connectivity and 3rd party Productivity applications.
  • Minimum of 3 years’ experience in IT Support environment supporting Help Desk Call Tracking system, Asset Mgmt and Inventory system and Remote Assistance.

Company

 

ICW Header

 

Headquartered in San Diego, ICW Group is a multi-line insurer that provides coverage solutions to businesses through a network of independent agents and brokers. ICW Group offers three types of insurance—workers' compensation, earthquake and auto insurance. Known for meeting the needs of its policyholders, ICW Group prides itself on providing service that is truly customer-centric. In recent years, ICW Group has earned a reputation for helping policyholders achieve fewer and less costly claims. The company accomplishes this through extensive risk management expertise, highly proactive claims handling, and aggressive fraud monitoring.

At ICW Group, our focus and passion is offering great insurance products, services and experiences. We honor our commitments to our customers, our communities and each other to ensure that you have a better today and a safer tomorrow. With our home office in sunny San Diego, CA and with 10 branches across the U.S., ICW Group has over 40 years of experience in property and casualty insurance. Our passionate and creative team members are the power behind our successful business. 

A strategic investment in innovation today is critical to our success in the future. Our leaders welcome people who are eager to bring the power of innovation, the willingness to try something different or adopt a new approach or technology as we evolve to meet the needs of our customers and agents. Our culture fosters experimentation in models, processes, and products in an effort to move forward and help shape not only ICW Group’s future but the insurance marketplace as a whole. 

ICW Group is committed to the satisfaction of our customers and recognizes that satisfied, contributing Team Members are the foundation of a superior customer experience. With a team of 880, our enterprise is sized just right to provide broad challenging job responsibilities in a more personal environment. An important part of this personal approach to your success is our commitment to health and wellness. We provide a comprehensive program to help you maintain your total health because we believe that being at your personal and professional best is important to you and your family. 

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