Customer Service Specialist

Location
Atlanta, Georgia
Salary
Competitive Salary plus Benefits
Posted
Aug 10, 2019
Closes
Oct 09, 2019
Category
Customer Service
Job Type
Full Time
Career Level
Entry Level

Our Company

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Job Summary

AssuranceAmerica Corporation is seeking a Customer Service Specialist to work at our office in the Sandy Springs area. This is an Entry-Level customer service position requiring a moderate level of technical competence. As a Customer Service Specialist, you will be responsible for handling incoming calls regarding underwriting and billing issues, program inquiries, and other corporate subjects.

The ideal candidate should possess a passion in delivering excellence in customer service and an ability to make real connections with others by helping our agents and customers with their insurance needs.

Job Responsibilities

  • Respond promptly to incoming calls
  • Provide prompt and accurate information to caller’s inquiries
  • Train others as needed or requested
  • Assist other CSRs with their questions when needed
  • Provide strong team work focus
  • Respond to customer inquiries in accordance with Company Customer Quality Standards
  • Assist with underwriting activities when requested or when additional time is available
  • Ensure compliance with industry and company policies
  • Understand regulatory/statutory requirements in accordance to underwriting guidelines
  • Properly utilize the policy management system and understand its features and functionality
  • Participate in special projects and additional assignments
  • Meet established department goals and objectives

Job Qualifications

Formal Education & Certification

High School diploma or equivalent. Two years post- secondary education preferred.

Knowledge & Experience

Two years work experience in a complex customer service environment

Skills & Competencies

  • Excellent communication and customer service skills
  • Excellent PC skills
  • Proven job stability, including one year with past employer
  • Proficient in Windows-based computer programs with excellent navigational skills
  • Experience with auto insurance company preferred
  • Bilingual is a plus

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