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Open Items Specialist

Employer
Assurant
Location
Florence, South Carolina
Salary
Not Specified
Closing date
Sep 29, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

The Open Items Specialist makes necessary outbound phone calls to insurance agents and companies using scripts to obtain insurance information to be able to load into a gathering facility. You will obtain the necessary insurance information in order to disburse premium payments from the escrow account if required. Specialists will perform maintenance and or disbursements in the client servicing system as necessary for policy changes, letters, notices, etc. Ensures all items are processed in a timely manner to meet or exceed established standards.

Primary Job Accountabilities/Responsibilities

  • Learn and process more than one client, if the opportunity is available.
  • Assists with other departments’ workload and assigned to other temporary assignments as needed.
  • May work in a multi-client environment for Open Items.
  • May handle inbound customer care calls for at least one client.
  • May handle special projects as needed within department.

Basic Qualifications

  • High School diploma or GED
  • 6 months total work experience
  • Basic computer skills / data entry

Preferred Qualifications/Experience

  • Banking, finance, mortgage lending experience preferred
  • Good verbal/written communication skills.
  • Strong attention to detail.
  • Ability to adapt well to change.
  • Works well in team environment and as an individual contributor.
  • Ability to relay accurate information to customers via outbound calls.


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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