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Claims Customer Service Rep

Employer
Assurant
Location
Atlanta, Georgia
Salary
Not Specified
Closing date
Sep 25, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

The Claims Customer Service Representative Job Family is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer. Most of these activities follow standard procedures and policies with more senior levels using greater latitude and judgement in responding to customers.Responsibilities include:
  • Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.
  • Provides status on existing claims to either policyholder and/or client.
  • Updates computer records in order to maintain data integrity of information.
  • Resolution of customer issues and refers escalated items to higher levels for guidance.
  • Researches information in order to provide customers with basic data related to policies.
  • Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.
  • Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.
  • Other duties as assigned by management and may support other departmental areas based on business need.
Required qualifications:
  • High school diploma / GED
  • At least 1 year of customer service related experience
  • Working knowledge of basic computer programs with an emphasis on MS Windows and MS Office (especially Excel)
  • Understanding of a call center environment and importance of service standards
Preferred qualifications:
  • Knowledge and experience in the insurance industry
  • Bilingual English/Spanish skills
  • Previous customer service experience in a call center environment


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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