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Support Associate I

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Closing date
Aug 28, 2019

View more

Category
Administration / Clerical
Job Type
Not Specified
Career Level
Not Specified

Job Details

Job Purpose

This job is responsible for

The efficient flow of insurance documents to other departments in the center.This is done by scanning insurance documents into a variety of imaging and claims systems and entering indexing data into those systems. Associates must review and enter data accurately while working in a fast-paced environment, under supervision and from detailed verbal and/or written instructions.

Primary Job Responsibilities

Tasks are basic, simple and repetitive. Follows standard guidelines or screens for performing tasks. Resolves simplest questions and problems, refer more difficult items to higher levels. Assists in assembling needed data or other items for reports.

Imaging/Scanning/Indexing 60%

  • Operate computerized scanning machinery and programs to scan files into imaging systems.
  • Operate computerized film retrieval machinery to retrieve documents for numerous departments, remote locations and audits.
  • Use various computer programs to research, index and route claim documents and digital photos to appropriate areas and queues via imaging systems
  • Research and identify products, customer/client information and claims in the computer system.

Mail Handling 30%

  • Open, prep, identify, sort and batch all incoming mail based on product, exceptions and priorities.
  • Oversee mailing outgoing correspondence to accounts, insureds, members and claimants.
  • Prepare small to medium volume outgoing mass mailing projects by printing letters, folding and inserting letters into envelopes
  • Distribution of incoming letters, parcels, & express packages to correct areas and individuals; preparation and collection of outgoing letters, parcels, & express packages
  • Record data in mail control logs

General Office 10%

  • Basic filing of paper and electronic documents
  • Archive retention/destruction of paper and electronic documents per the Record Retention Schedule
  • Assemble data, documents or other items for reports and projects
  • Maintaining office supply inventory of printer paper, ink, toner and envelopes
  • Perform simple equipment maintenance clear paper jam, replace ink cartridge, adjust settings
  • Place requests for routine and break/fix equipment maintenance

Basic Qualifications

Minimum of one year general experience in an office setting.

Has some knowledge or experience with common office and computer equipment such as:

Multi-function printer/copier/scanner

Personal computer

Fax machine

Experience working with a Microsoft Windows PC

Basic knowledge of Microsoft Word, Excel and Outlook

High School graduate or equivalent

Other Requirements

Ability to learn quickly, interpret instructions and have initiative

Ability to meet production goals in a fast-paced environment

Detail oriented and organized with a high degree of accuracy.

Preferred Experience, Skills and Knowledge

Knowledge of insurance claims documents

Experience using Kofax scanning equipment

Intermediate Microsoft Word

Intermediate Microsoft Excel

Ability to prepare a mail merge using Microsoft Word and Excel

Strong typing, alphanumeric data entry

Environmental/Physical Demands

Environment/Physical Demands: This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel or Shift Work

0% Travel

Schedule: Monday - Friday 8AM - 5PM

May be required to work overtime including weekends, as required


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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