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Quality Control Assistant

Employer
Assurant
Location
Bothell, Washington State
Salary
Not Specified
Closing date
Sep 4, 2019

View more

Category
IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

Primary Responsibilities:

The Quality Control Assistant position is responsible to assist in maintaining company compliance with applicable laws, regulations and policies.

- Work requests for credit deletion\release of liability\and bankruptcy dispositions.

- Review, research, and respond to consumer disputes and complaints in an accurate and timely manner.

- Communicate with clients regarding dispute resolution or documentation requests via email and telephone.

- Batch additional documents and disputes to appropriate files

- Administer basic skills test to prospective employees as necessary

- Process and review address change reports.

- Retrieve credit reports.

- Process all written disputes including but not limited to identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail and email.

- Cover reception office as needed.

- Perform other incidental and related duties as required or assigned Attire

- Business Casual and Casual days typically on Fridays.

Preferred Experience:

- Previous collection experience

- Rental Housing contract review a plus

- One year office experience

- Professional communication with clients, via e-mail and phone.

- Skilled typing, 35wpm, minimum

- Familiar with Microsoft programs including but not limited to Word, Outlook and Excel

- Coordinating requests, internal updates/data entry updates, efficiently and accurately

- Ability to multi-task within several programs and during phone conversations

- Strong Organizational Skills

- Works well as member of the team and independently

- Attention to Detail

- Ability to identify and bring forth issues and concerns

- Must be able to perform in a high energy environment.

- Understanding Fair Debt Collections Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA)


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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