The role of the Quality Assurance Supervisor is to supervise the daily operations of the quality coordinators for both Loss Draft and REO. The supervisor will ensure that coordinators are meeting daily, weekly, and monthly goals as set forth from Management. The supervisor must demonstrate problem solving skills and adequate time management skills to ensure that all coordinators are able to perform. The supervisor will also be responsible for providing weekly performance reports to the manager. In addition to weekly report, the Supervisor will have to analyze all trending analysis from both REO and Loss Draft and provide plans to increase or maintain productivity.

Shift – Friday through Sunday 6:00 am 6:30 pm

Key Responsibilities:

Plans, organizes, leads, controls, and coordinates the day-to-day activities of associates involved in providing services in the area of Quality Assurance. Operates with minimal supervision and reports to the Quality Manager. Works closely with all functional areas of the operation as well as other locations within the business and our business partners.

You will create and assist with developing:

• Short and long-term goals and plans for your team.
• Monitoring requirement goals, monitoring attributes and definitions, and ongoing quality initiatives.
• Incentive and motivational programs to inspire your team.

You will present and lead:

• Calibration sessions with supervisors, vendors, and clients.
• Information sessions for clients and senior management.

You will supervise and manage:

• QA Coordinators: coaching, scheduling, training, monitoring performance, and conducting performance reviews.
• Your time…to consistently meet deadlines.

RESPONSIBILITY FOR WORK OF OTHERS: (If applicable, indicate job titles and number of direct, indirect reports, and/or others lead by this position).

• Responsible for the management of Quality Assurance Coordinators
• Team size will vary by location

Basic Qualifications:

• Level of knowledge ordinarily acquired through completion of a Bachelor’s degree or equivalent experience.
• 2 years of progressively more responsible experience in area of Quality
• 1 year of management in a manufacturing environment

Other requirements:

• Ability to positively adjust to changing daily demands and work volumes required.
• Effective verbal and written skills with mid to upper level management required.
• Above-average telephone and interpersonal skills required.
• Above-average judgment, initiative, problem solving, collaboration and teamwork skills required.
• Ability to conduct Request For Proposal (RFP) projects.
• Knowledge of Microsoft Word, Microsoft Excel