Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary


The Business Intelligence and Analytics value stream focuses on partnering with our business customers to build, deliver and solution capabilities that turn raw data into information, insights and recommendations that support business value throughout all aspects for the Business Insurance organization. As a member of the Business Insurance Analytics leadership team, the incumbent will be responsible for information delivery capabilities that enables business value through execution teams across multiple initiatives. The span of this role will include technology strategy, new development, production operations, maintenance and enhancements of the business intelligence and advanced analytics capabilities.

Marketing Description


The Business Intelligence and Analytics value stream focuses on partnering with our business customers to build, deliver and solution capabilities that turn raw data into information, insights and recommendations that support business value throughout all aspects for the Business Insurance organization. As a member of the Business Insurance Analytics leadership team, the incumbent will be responsible for information delivery capabilities that enables business value through execution teams across multiple initiatives. The span of this role will include technology strategy, new development, production operations, maintenance and enhancements of the business intelligence and advanced analytics capabilities.

Primary Job Duties & Responsibilities

• Leads and directs a team of 50 employees and 150 global sourcing partner resources to accomplish business, corporate and departmental goals and objectives with budgetary oversight of $15 million.
• Leads cross organizational (Business Insurance and Enterprise) initiatives, planning, communication and ensures alignment with a broad set of Technology and Business teams.
• Supports and influences the enterprise strategy that relates to business intelligence and advanced analytical capabilities.
• Partners with peers and leaders across the organization in implementing strategic initiatives to ensure alignment with Travelers objectives.
• Leads the effort to utilize current industry trends and technology to prototype, develop, build and/or redesign the business intelligence and advanced analytical capabilities and solutions
• Works with other divisional and enterprise areas on tool selection, best practices, alignment with technologies and approaches.
• Manages the production process and support for Information Delivery assets
• Contributes significantly to the development of the strategic plan for Information Delivery including identification of appropriate infrastructures, tools and performance requirements
• Develops an understanding of the data landscape and information delivery assets and will drive cost and technology improvements that result in efficient and high-quality solutions
• Effectively engages as a member of the Senior Leadership Team for the Business Insurance Analytics Technology organization.
• Provides human resources management, including coaching, performance management, team development and growth, and workforce planning for a direct organization of +50 employees

Minimum Qualifications
High School diploma or equivalent required. 5 years of technology or business related experience required.

Education, Work Experience & Knowledge
MS degree in a related field preferred. 10 years of technology or business related experience preferred. 5 years of experience managing others preferred.

Job Specific & Technical Skills & Competencies
Technical Knowledge: Demonstrates an in-depth knowledge of organizational concepts and motivational methods. Has an intuition and a broad in-depth knowledge regarding the capabilities and direction of technology. Understands the corporate and departmental business objectives, and can relate them on a strategic, tactical and operational level to design technology solutions that provide a clear competitive business advantage. Business Knowledge & Partnership: Provides direction and effectively leads by example to ensure that all services are meeting the business objectives on a timely basis with excellent quality at a reasonable cost. Suggests solutions that make sense and are in line with future technology direction. Keeps all areas informed of developments affecting their function. Demonstrates flexibility, anticipates customer needs and effectively communicates in a manner consistent with the audience. Educates and influences customers on the most effective use of technology, from both a short-term and long-term perspective. Problem Solving & Decision Making: Demonstrates expert analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information. Sees the big picture, and is fully aware of technology and business directions. Has department, corporate and group objectives in focus while identifying and removing barriers. Optimizes the use of all available resources. Team Orientation: Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Leadership: Manages multiple cross-functional objectives and/or priorities. Responsibilities are assigned with broad latitude for decision making. Results reviewed periodically according to predefined objectives. Understands the departmental, corporate and group objectives and strives to meet or exceed them. Sets level of risk taking, and gathers/synthesizes information to appropriate levels of the organization. Planning and Project Management: Insures all planning done on the department level is supportive of the business strategic plans. Delegates appropriately while maintaining accountability. Sees that projects are assigned by workload and staff capabilities. Completes projects accurately and on time. Critical planning is required as modifications are difficult and costly and may impair achieving objectives. Change requires reassessing and adjusting strategic and/or tactical direction. Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the 2VP level typically performs as the Value Stream Engineer. Financial Awareness: Accounts for all fiscal budgeting and expense control for area of responsibility. Demonstrates sound cost-effectiveness. Failure to achieve objectives will have a significant negative impact on the department and business area. Is responsible for information of importance and disclosure could harm the overall financial position of the company. Human Resource Management: Provides career growth for all direct and indirect reports by supporting technical and professional development/training, mentoring, promotional opportunities, adequate support services, and challenging work assignments. Supports and facilitates people's efforts in a productive environment. Maintains a balance between people and organization. Responsible for the accurate and timely completion of all performance evaluations and development planning. Demonstrates a capacity to recognize, value and respect differences across a diverse workforce.

Environmental/Work Schedules/Other
Occasional travel may be required

Licensing or Certificates
Depend on the specific role but some examples may include; ITIL Kanban/Agile/SAFe

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.