Donegal Insurance Group is a regional property-casualty insurance group doing business in the Mid-Atlantic, Midwestern, New England, Southern and Southwestern states through eleven insurance companies: Donegal Mutual Insurance Company, Atlantic States Insurance Company, Le Mars Insurance Company, Michigan Insurance Company, Mountain States Insurance Group, Peninsula Insurance Group, Sheboygan Falls Insurance Company, Southern Insurance Company of Virginia and Southern Mutual Insurance Company.

Donegal Insurance Group offers a broad range of personal and commercial insurance products. Our companies conduct business through a network of independent insurance agencies. Our strong financial foundation and successful operating strategies have earned our group a rating of 'A' (Excellent) by the A.M. Best Company, the nation's leading insurance rating organization.

About the role:

As a Senior Systems Administrator on the Network Services Team, you can help us build and maintain outstanding technology and collaborative support services. This role also has responsibility for our Microsoft System Center Service Manager (SCSM) and our Microsoft System Center Configuration Manger (SCCM) environments. This role also includes supporting and creating solutions within the 3rd party Cireson application front-ending the SCSM solution.

Responsibilities & Qualifications

• Provide excellent customer service by developing relationships with peers and customers
• SCSM - System Center Service Manager platform (management of Incidents, Problems, Changes and Service Requests)
  • Assisting in project development, defining technical requirements and developing solutions related to SCSM / Cireson.
  • Designing and customizing SCSM/Cireson solutions
  • Overseeing architectural design and integration content management, workflow, collaboration, business process or other solutions within SCSM services
• SCCM - System Center Configuration Manager (Windows deskstop OS images and application deployment, patching of workstations and servers)
  • Base image creation and deployment
  • Automation of package install
  • Reporting of software versions and compliance of standard versions
  • Advanced monitoring, administration, and maintenance of SCCM
  • Assist and lead in the troubleshooting of SCCM Server and Client solutions from the infrastructure and application layers
  • Windows desktop and server patch deployment
  • Work with engineers to resolve any patching issues
• Perform advanced monitoring, administration, maintenance, and resolution of Microsoft technologies, including Windows Operating Systems, Active Directory, Group Policies, and PowerShell
• Lead technically complex process improvements
• Configuration and administration of SolarWinds Monitoring Software
• Participate in 'on call' coverage schedule.

Required Qualifications:

• Bachelors degree in Computer Information of related field or any equivalent combination of experience and education
• Experience with a virtual desktop environment
• Experience with Windows 10 and familiarity with the Windows 10 servicing life-cycle
• Minimum of two years experience with Microsoft System Center Service Manager
• Minimum of two years experience with Microsoft System Center Configuration Manager
• SQL experience
• Experience in the administration of Microsoft Core Infrastructure technologies: Active Directory, DNS, DHCP, Group Policies
• Experience in the administration of Microsoft Client and Server Operating System technologies: Windows 10 and Windows Server 2012 R2 and greater
• Experience creating PowerShell scripts
• Experience in enterprise monitoring, including installation, configuration, and maintenance
• Accomplished in performing and understanding baselines and native Microsoft performance counters, with the capability to interpret results from all tool sets
• Excellent Communication, Presentation, Problem-solving, Analytical, and Customer service skills.
• Strong attention to detail, goal-oriented, highly motivated, and able to work with minimal supervision

Preferred Qualifications:

• Cireson Portal experience
• Advanced SCCM and SCSM experience
• SolarWinds Configuration & Monitoring experience
• Microsoft certifications
• ITIL Certification or demonstrated understanding

We also offer a comprehensive benefits package, including:

• Medical/Dental/Vision Insurance
• Company paid life insurance
• 401k Plan
• Paid Time Off
• Sick Days
• Paid Holidays
• Incentive Plan
• Employee Stock Purchase Plan
• Flexible Benefits Plan
• Continuing Education Assistance

Donegal Insurance Group participates in E-Verify in the following states: North Carolina, South Carolina, Georgia, Alabama, Mississippi, Tennessee, Utah, Arizona, Nebraska, and Louisiana. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

Notice of E-Verify Participation Poster

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf (English and Spanish)

Right to Work Poster

https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster.pdf (English)

https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster_ES.pdf (Spanish)