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Account Retention Associate Trainee

Employer
Berkshire Hathaway GUARD Insurance Company
Location
Wilkes Barre, Pennsylvania
Salary
Not Specified
Closing date
Oct 2, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

Overview

Berkshire Hathaway GUARD Insurance Companies, an A+ rated company, is rapidly expanding our footprint throughout the US. We are currently searching for an Account Retention Associate Trainee who is interested in working in a dynamic, fast-paced environment. If you are focused on technology, are attentive to detail, and provide solid customer service, then our team might be right for you!

The Account Retention Associate Trainee will be responsible for telephone and electronic outreach directly to Berkshire Hathaway GUARD Insureds to work with them in minimizing policy cancellations due to late or untimely payment practices. In addition to providing this service to Insureds, Account Retention Associate Trainee will also be able to discuss various payment options aimed at avoiding future untimely payment situations and discuss benefits of our Policyholder Service Center.

Responsibilities

  • Outreach to insureds prior to the start of Cancellation procedures
  • Entering payments for e check, ongoing direct draft, and credit card
  • Providing mailing information
  • Providing information pertaining to installment/late fees
  • Creating refinancing options based on endorsement or audit premiums
  • Documenting insured conversations
  • Documenting change of address/telephone/or policy contact information
  • Policyholder Service Center Review
  • Direct insureds to agent regarding additional potentially eligible products available to the insured
  • Work with Accounting Department when necessary to adjust billing or gather information
Qualifications

Qualified candidates will exhibit:

  • Excellent oral and written communication skills
  • Attention to detail and accuracy
  • Proficient computer skills
  • Customer service focus
  • A very strong sense of self-motivation
  • Genuine interest in assisting insureds in order to avoid the unnecessary frustration of cancellation and reinstatement (and potential non-renewal)

Company

At Berkshire Hathaway GUARD Insurance Companies, we want you to find your career — not just a job that pays the bills.  We pride ourselves on the fact that our company consists of energetic, talented employees who thrive on challenge and have helped create a strong sense of community within our organization!

Our business is expanding, and we are looking for new employees to fill a variety of roles.  You may find your niche with us as well as growth opportunities that allow you to reach your full potential and make a difference.  Berkshire Hathaway GUARD is still small enough that individual efforts have a large impact on our success!

Take a moment to browse through our career site, learning about our excellent benefits package, unique culture, and dedication to community service.  Once you've familiarized yourself with our company, see the positions available with us.  We think you'll be pleased with the career path that awaits you.

Company info
Website

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