User Experience (UX) Designer

Hartford, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
As a User Experience Specialist, you will ideate, explore, debate, and design the way transactions within many business lines of an insurance company should happen. We are looking for a User Experience Specialist that will be responsible for executing and overseeing digital design projects from conception to delivery, working within cross functional teams, in a transforming agile environment. It will be your charge to transform, evolve, and continuously innovate our interactions with our customers in a customer-centric, mobile first, responsive world.
Our team values hands-on collaboration, diving in feet first, moving fast, and approaching all obstacles with a smile and a can-do attitude.
You are:
  • An end-to-end designer: You are an out-of-the-box thinker while understanding the importance of adhering to standardized design patterns. You're strong at thinking big during the conceptual stage, but can zoom in to pixel-level detail during production, and drive creation quality elements.

  • A clear communicator: You communicate in a clear and focused manner to inspire, inform, and lead colleagues. You come with a solid rationale behind every design decision you make, you understand the importance of listening as part of communication, and you believe lively debate helps solve problems and build the best product.

  • Collaborative: You understand that the best work happens when individuals work as a team and you enjoy working alongside teams of designers, product managers, engineers, and business stakeholders.

  • Knowledgeable and up to date with digital design tools (e.g., Sketch, Azure, InVision, Adobe Creative Suite).



Primary Job Duties & Responsibilities
Advocates for user-centered design approaches and ensures adherence to UX guidelines at the project level. Practices collaboration, experimentation, agility, and vigorous inquiry, while maintaining high standards and attention to detail. Implements and provides feedback on UX best practices and objectives. Serves as observer for, and may facilitate, UX research and testing efforts. Helps conduct competitive research and analysis. Translates research findings into design solutions. Creates artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. Perform other duties as assigned.

Minimum Qualifications
Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 1 year of User Experience work experience required.

Education, Work Experience & Knowledge
Typical incumbent experience level 0-2 years (including prior internship experience).

Job Specific & Technical Skills & Competencies
Strong communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing / prototyping software preferred. Familiarity with conducting end user interviews.

Environmental/Work Schedules/Other
May require occasional off-hours support depending upon individual or team priorities.

Physical Requirements
Operates standard office equipment. Sitting and/or standing Use of Keyboards.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.