Account Manager - Care Center Personal Insurance, Batavia
- Employer
- Tompkins Insurance Agencies
- Location
- 113 Main St, Batavia, NY, 14020
- Salary
- We offer a competitive compensation and benefits package
- Closing date
- Oct 2, 2019
View more
- Category
- Claims, Customer Service, Entry Level
- Job Type
- Full Time
- Career Level
- Entry Level
Job Details
Care Center Account Manager Personal Insurance, Batavia
Role and Responsibilities
- Responsible for performing a variety of duties to provide customer service to our clients; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
- We offer a competitive compensation and benefits package with comprehensive retirement benefits, 401(k), ESOP, and profit sharing plans.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Requirements : Qualifications and Education Requirements
- Two year college degree in related field or equivalent experience preferred
- Licensed insurance broker or ability and willingness to obtain license within one year of assignment
- Excellent phone skills
- Proven customer service skills
- Excellent organizational skills
- Excellent computer and keyboarding skills; knowledge of word processing with Windows experience
- Ability to work within a team environment
- Ability to self-direct the completion of job duties
Major Responsibilities
- Receive and Process telephone service requests, including but not limited to, policy endorsements, cancellations, billing and identification card issuance
- Thoroughly and accurately document agency management system and ImageRight
- Maintain thorough knowledge of company procedures
- Process all in-coming and out-going mail
- Review Insurance company communications daily
- Review account renewals and endorsements (download and paper) for accuracy
- Complete the billing procedure for account transactions
- Provide assistance to customers reporting claims
- Review and maintain current ImageRight “To Do List”
- Identify and offer to customer account rounding and up selling opportunities
- Provide administrative support as requested by Producers and other staff members
- Additional duties as assigned by Management
Company
Join Us!
We’re always looking for passionate, dedicated people to join our team. If you’d like to help us serve our clients through top-tier service and products, contact us today!
WHY JOIN OUR TEAM?
As a neighbor, we are locally focused and, through our affiliation with Tompkins Financial, we offer a world of possibilities. We pride ourselves on developing our employees by building upon their strengths and placing them on a career path that will promote our mission and provide a satisfying work/life balance.
We offer:
- Medical and dental benefits
- 401 (k) retirement savings
- Paid time off
- Education assistance
- Employee Assistance Programs
- And much more
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