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Customer Service Representative - Property & Casualty

Employer
First American Insurance
Location
Santa Ana, California
Salary
Not Specified
Closing date
Aug 28, 2019

View more

Category
Claims, Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Summary

Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. As a member of the First American family of companies, First American Property and Casualty specializes in four major types of insurance: Homeowners, Dwelling Fire, Condominium, Renters and Flood. We believe that our people are the key to the companys continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.FAPCIG.com.

Job Summary

Working in a call center environment, handles property & casualty related customer service and/or billing inquiries and problems. Supports the growth of new business. Uses a variety of computerized data entry systems for tracking, information gathering and troubleshooting. Provides customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This role requires an active P&C Insurance Agent License; bilingual Spanish a plus:

Essentials Functions

  • Respond to inbound inquiries from potential or current insurance policy holders, national insurance companies and agencies, or national lenders referring business
  • Builds ongoing relationships
  • Quote and bind P&C policies and related products
  • Provide customer service to multiple P&C product queues
  • Adheres to compliance guidelines for the National Flood Insurance Program
  • Maintains working knowledge of new products
  • Meets production and quality control requirements and goals as assigned
  • Communicates professionally with all customers and peers

Knowledge and Skills/Technology Used

  • Working knowledge of company operating system(s)
  • Excellent verbal/written communication skills
  • Must be able to maintain professionalism and a positive service attitude at all times; outstanding phone etiquette
  • Strong detail orientation
  • Excellent organizational and time management skills
  • Ability to function within tight deadlines, extended hours
  • Strong customer service skills

Typical Education

  • High school diploma or equivalent required; some college preferred
  • Active P&C Insurance Agent License required

Typical Range of Experience

  • 2+ years customer service experience in insurance industry or flood data industry
  • Bilingual Spanish a plus

First American invests in its employees development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Company

First American makes the dream of property ownership a reality for homebuyers, businesses and investors across the nation and abroad. We’re widely recognized as an outstanding place to work because we believe in putting people first. When employees love what they do, it makes for good business.

Company Summary

Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. As a member of the First American family of companies, First American Property and Casualty specializes in four major types of insurance: Homeowners, Dwelling Fire, Condominium, Renters and Flood. We believe that our people are the key to the companys continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists.

Company info
Website

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