Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision, designs and oversees delivery of valued and high quality Property Risk Control services to assigned large National Property accounts and clients country-wide. This includes activities in support of: Acquisition of new business through participation in account meetings at the request of National Property Underwriters, including presentations around Risk Control's value proposition as it relates to that specific class of business and unique situations for that account; Loss Prevention activities throughout the policy term to achieve or maintain a profitable account. Identification of past losses and potential for trends or emerging issues, and Account Retention, whereby the value provided by Risk Control is a factor in the account renewing with Travelers. Handles the most difficult and demanding accounts/clients. This position influences but does not manage others. This job does not manage others This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor)
Primary Job Duties & Responsibilities
Serves as client contact and consults with them on strategies for controlling hazards to reduce or prevent losses. Influences clients to implement recommendations. Develops comprehensive plan for services to be delivered, appropriate resources to be used. Negotiates with and manage client expectations to achieve appropriate balance between service and cost. Develops meaningful, impactful, timely and professional Risk Control Service Plans, Risk Control Service Summaries, and Mid-Term Reviews and related account correspondence. Provides Risk Control Service Instructions as necessary for quality and service delivery of appropriate services by our countrywide RC staff. Provides technical advice and account information to National Property Underwriters for risk assessment and analysis. Maintains current knowledge of account losses, emerging issues relevant to the account, operational changes and the property hazards and protection issues associated with them for assigned accounts. Acts in autonomous capacity and in close communication with the National Property Underwriters for their assigned account list, plus the Property Director, serving as a resource to the National Property Underwriter in development of insurance deal and account retention strategies. Assists with presentations to potential and current insureds to demonstrate a Risk Control value proposition tailored to the needs of the account. Builds and maintains productive relationships with underwriting and service teams assigned to the national business, with the broker/agent community, with Claim Account Executives and other Risk Control staff as appropriate. Develops and documents 'success stories' relating to measurable reductions in Loss Expectancies and improvement in protection at account locations. Takes the initiative to act as a mentor to other employees that are servicing assigned accounts. Functions as a field Property Specialist as workload demands and/or to better service assigned accounts. Requires a higher level of technical expertise, superior delivery of Risk Control's value proposition, true differentiating of our products, services and interaction compared to Travelers' competition. Highly valued by business partners and clients as expert in their role. Perform other duties as assigned.
Degree in Fire Sciences or an engineering discipline required. 5 years' experience in Property Loss Prevention/Risk Control required.
Education, Work Experience & Knowledge
8 or more years of Property/ Highly Protected Risk (HPR) skills and experience preferred.
Job Specific & Technical Skills & Competencies
Communication: Communications are timely and responsive Attention to detail as it relates to written communications. Negotiates effectively on service issues Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge Influences others to take action on recommendations Listens effectively Takes initiative to keep business partners informed of emerging account issues Exceptional interpersonal skills both with clients and business partners Business Knowledge: Understands Commercial Lines insurance products Fully understands Risk Control performance standards Fully understands Risk Control's service products Knows and understands the business plans for each marketing business unit Resource Management: Makes sound judgments about appropriate service levels for customers Effectively assesses resource requirements and manages deployment of resources in support of the customer Continually assesses workload in light of business priorities; directs own efforts accordingly Identifies methods for improving personal productivity and shares these with staff Customer Service: Balances customer expectations and expense constraints Builds credibility with internal and external customers Creates customer satisfaction by demonstrating the value of Risk Control services Technical Expertise: Maintains proficiency in technical knowledge, including new exposures, controls, and emerging issues that relate to property loss prevention and protection best practices. Has mastered Account Consultant Workstation and all relevant Risk Control computer systems applications for field engineers. Analytical Skills: Identifies opportunities to market Risk Control services Analyzes loss information to identify root causes and develop appropriate corrective actions to reduce or eliminate the likelihood of a recurrence.
Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substance (Occasionally) Exposure to Variable Weather Conditions (Occasionally) Travel (Occasionally)
Operates standard office equipment (Frequently) Sitting (Can stand at will) (Frequently) Standing (Frequently) Climbing unprotected heights (ladder, rooftop, stairs, loading dock (Occasionally) Use of Keyboards, Sporadic 10-Key (Frequently) Driving (Occasionally) Walking in plant environments, including uneven surfaces, and for durations up to 4 hours. (Occasionally)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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