Claim Supervisor

JOB SUMMARY:

The Claims Supervisor is responsible for supervising a team of liability adjusters, ensuring all quality, productivity and customer service criteria are met. The Claims Supervisor position is integral to the success of the company.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Supervises claims staff in their day-to-day operations.

Supports Claims Manager in staff recruitment, interviews and training of new staff on procedures and job-related functions.

Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations and recommends merit activity.

Assures that company and client claims handling procedures and priorities are followed, and that budget and DOI time requirements are met

Provides technical guidance to claims staff regarding compensability, investigation, coverage, liability analysis and service account instructions.

KNOWLEDGE & SKILLS:

Excellent written and verbal communication skills.

Ability to assist team members to develop knowledge and understanding of claims handling.

Effective quantitative, analytical and interpretive skills.

Strong leadership, management and motivational skills.

Strong customer service skills.

Ability to remain poised in stressful situations and communicate diplomatically.

Computer proficiency and technical aptitude.

Strong interpersonal, time management and organizational skills.

Ability to work both independently and within a team environment.

THIS IS A FULL-TIME PERMANENT POSITION WITH FULL BENEFITS PACKAGE

REQUIREMENTS:

5+ years of experience handling personal lines auto bodily Injury and property damage claims

5+ years of prior claims managerial or supervisory experience