Operations Support Specialist
The Operations Support Specialist is responsible for coordinating and directing the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. This may include: responsibility for overall front office activities, managing a high volume email account, creating new assignments, transferring assignments, assigning workload to a field staff, answering incoming phone calls, reviewing incoming work for accuracy, and invoicing appropriately.
Other duties include communication with field appraisers, elevating performance opportunities, following company guidelines and processes, and escalating issues to the appropriate management staff. Other administrative functions apply in a team oriented job function.
Communication Proficiency, both written and verbal.
Technical Capacity to operate basic office machinery
Ability to manage a large volume email account
Ability to self-motivate
Advanced Organization Skills/ Time Management skills
Advanced Problem Solving/Analytical skills
Ability to act with discretion
Regular Attendance is an essential function of this position
Ongoing Customer service
Allocation of available resources to enable successful task
Ensure security, integrity and confidentiality of data