Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
The Client Manager works in close partnership with the Regional Director and the Director of Client Services to conceptualize, execute, and manage a wide array of client service activities, projects, and strategies in the prospecting, implementing, and servicing stages of the client lifecycle. The Client Manager acts as the hub of client support activity, and the primary point of communication between the client and home office.

Primary Job Duties & Responsibilities
Building strong client relationships: The Client Manager is the primary point of contact (post-sale) with the client. Provides a high level of service and maintaining client-focused attitude toward activities, concentrating on those that most strongly contribute towards improving client value and experience. Demonstrates a broad knowledge of markets, products, services, and operations both internally and with the client. Building strong business partnerships: Responsible for effectively interpreting and communicating and driving the client objectives with all levels of internal management to ensure client satisfaction. Builds and strengthens key business partnerships within the organization by influencing and holding partners accountable for superior client service. Escalates and engages other areas appropriately and drives communication, execution and client value. Providing analytical insight and problem resolution: Skillfully navigates ambiguous and/or developing relationships, initiatives and challenges, providing timely, accurate and relevant facts and data to guide decisions. Responsible for mastering all relevant data sources and providing analysis on that data as needed or as otherwise dictated by company policy. Exhibits a sense of urgency when researching complex issues, and provides accurate and timely status and resolution to internal and external stakeholders.

Minimum Qualifications
Minimum of 3 years experience in sales, marketing or client management.

Education, Work Experience & Knowledge
Knowledge of insurance distribution channels. Foundational understanding of underwriting and reinsurance.

Job Specific & Technical Skills & Competencies
EB product and market knowledge including competitive landscape. Familiarity with the underwriting process. Influence and relationship management skills. Solid business analysis skills including data analysis and P&L.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE