Teamwork. Integrity Dedication.

Together, We Make A Difference.

Who we are:

AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place. 

What you'll do:

When you join the Automobile Club of Southern California as a Claims Unit Manager, you're bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members.  As a Unit Manager within our Claims department you will:

• Ensure all claims within the unit meet or exceed quality and regulatory requirements.
• Ensure compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices including vendor management.
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data.
• Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people.
• Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing.
• Identify and implement staff development and training needs to support an effective succession plan.
• Provide timely and responsive employee coaching and performance counseling.

What you bring:

• Four year degree or commensurate experience highly desirable.
• Technical experience includes 7 to 10 years of claims handling, strong organizational skills, planning and delegation.
• Strong communication skills are a must as well as excellent interpersonal skills and can effectively lead change.

What's in it for me?

• A career with growth potential.
• Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
• The satisfaction of knowing you provide a meaningful service to our insured's' who rely on you for assistance.

Remarkable benefits:

• Health Coverage for Medical, Dental, Vision
• Paid time off including Vacation, Illness and Holidays
• Disability Coverage
• Life Insurance, Pension and 401k Savings Plan
• Employee Rewards and Discounts
• Career opportunities across multiple business lines and states

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.