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ITSM Engineer

Employer
AAA Automobile Club of Southern California
Location
Costa Mesa, California
Salary
Not Specified
Closing date
Sep 10, 2019

View more

Category
IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

 

Teamwork.  Integrity.  Dedication.

Together, we make a difference.

The Automobile Club of Southern California is seeking career-minded individuals for our ITSM Engineer opportunity in Costa Mesa, CA. 

  • Implement and enhance ITSM tools
  • Provide day to day operational support and maintenance including changes to application to achieve optimum performance levels.
  • Conduct unit testing and assist with the installation of new modules, releases and version upgrades.
  • Act as a Tier-2/3 support for system 7x24x365;
  • Participates in on-call support for critical systems and available to work flexible


Qualifications

About you:
  • Experience with ITSM tools such as Remedy or Service Now including development, configuration, and implementation of required modules and data integrations with an advanced knowledge of the platform.
  • Hands on experience with implementations and/or migrations to the Remedy platform or similar in Service Now.
  • Proficient in JavaScript, Java, and HTML.
  • Experience integrating third-party software and APIs with Remedy or Service Now using REST and SOAP.
  • Experience working within an Agile/Scrum environment. Expertise in Web technologies (Web Services, XML, HTML, CSS, HTTP, etc).
 Bonus Points for:
  • Remedy Certified Implementation Specialist Certification, Remedy Certified Application Developer Certification, and Remedy Certified System Administrator Certification .


'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

AAA is an Equal Opportunity Employer.


To apply for this position please CLICK HERE

Company

AAA- updatedFor more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we’re famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

The American Automobile Association (AAA) represents a federation of motor clubs throughout the U.S. providing services to over 50 million AAA members. With over 17 million members, our club is the largest in the AAA federation and we operate in 21 states within nine geographic regions in North America.

Our club is located in the following regions:

  • Southern California Region
  • Hawai`i Region
  • Texas Region
  • New Mexico Region
  • Alabama Region
  • Missouri Region - Missouri, Arkansas, Mississippi, Louisiana, and sections of Kansas, Illinois, and Indiana.
  • East Central Region - Sections of Pennsylvania, Ohio, Kentucky, West Virginia, and New York.
  • Northern New England Region  - Maine, New Hampshire, and Vermont.
  • Tidewater Virginia Region - Southeastern Virginia.

Our branch network and call centers provide localized service in neighborhoods across the country; as a result, we offer a multitude of job locations that are close to many employees’ homes. As a strong and growing organization, we are always looking for professionals who are committed to providing legendary service to our members. Because of the broad nature of the services we provide, employees have opportunities to grow in their careers in a multitude of areas, including::

  • Personal insurance lines including auto, home, and life
  • Legendary 24-hour Roadside Assistance
  • A full-service travel agency, complete with exclusive AAA Member Vacations with discounts on tour and cruise vacations, as well as auto-travel planning
  • Financial products and services
  • AAA Discounts & Rewards programs
  • Automotive products, including car buying, AAA Approved Auto Repair, and Teen Driving School
  • Highway and transportation programs
  • Legislative advocacy
  • Digital products (website, social media, and mobile apps)

Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.

Company info
Website

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