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Bilingual Customer Service Representatives (Spanish)

Employer
Travelers Insurance
Location
Richardson, Texas
Salary
Not Specified
Closing date
Sep 9, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This entry level position embodies Travelers' mission to help provide peace of mind for our customers. Our Bilingual Customer Service Representative is the first to give customers the assurance they need for life's unpredictable moments. By handling inbound calls from our existing customers in both Spanish and English, our Bilingual Customer Service Representative is able to build and maintain effective relationships with our customers and provide support to those who need it most. This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support in both Spanish and English. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Travelers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.

Primary Job Duties & Responsibilities
Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts in Spanish and English. Responds to customers/agents requests for quotes or changes to existing policies in Spanish and English. Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Resolves service-related complaints and complex calls (Spanish and English) with guidance from others on more complex calls. Assist customers with simple intent calls in Spanish and English. Acts as online billing systems and agency portal website expert to provide proactive agency and customer support in Spanish and English. Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. Ensures current and complete documentation of account notes in English. Other duties as assigned

Minimum Qualifications
High school diploma or GED. Fluent in Spanish language-required.

Education, Work Experience & Knowledge
Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred

Job Specific & Technical Skills & Competencies
Technical knowledge: Solid math and analytical skills. Strong keyboard skills and system navigation experience. Customer service: Able to meet quality and customer experience expectations. Ability to diffuse and assist irate callers. Communication skills: Exceptional oral and written communication, keyboard, and system navigation skills. Problem solving and decision making: Good decision making skills to handle requests, resolve issues and develop risk based on company guidelines. Seeks assistance on non-routine matters

Environmental/Work Schedules/Other
Weekend work hours (Occasionally) Holiday work hours (Federal and religious) (Occasionally)

Currently hiring for the 10am - 7pm shift.

Starting salary is $39,000/year plus top performers can earn a bonus of up to $12,000 per year.



Physical Requirements
Operates standard office equipment Sitting

Licensing or Certificates
Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

Trav Banner

WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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