We are partnered with a client in Nashville, TN that is seeking a claims administrator to assist them.

Hours:

9am-6pm Mon-Fri, with one Saturday shift per month, 8:30-5:00.

Job Purpose

Using your customer service and problem-solving skills, you will help people resolve their claims faster. You will collaborate with and provide administrative support services to claims adjusters and leaders. We offer career pathing and a variety or growth opportunities within our organization. This role will help you gain some of the essential knowledge to be more successful on that path.

Essential Job Functions

• Screens and directs telephone calls while offering general assistance to customers as needed.
• Initiates payment processing (bills, refunds, expenses, payment corrections, etc.)
• Responsible for properly handling any outgoing and incoming correspondence.

Job Qualifications

• Associates degree; two years of prior work experience with a history of high performance and high school diploma; or some combination thereof. IT, Data Analysis, Financial Services, or related experience helpful.
• Willingness to work flexible shifts, 7 days per week with 12-hour shifts for major catastrophes, and overtime as needed for claim spikes.
• Ability to grasp concepts quickly, pay attention to details, think through problems logically, apply high school-level math skills, and make appropriate decisions.
• Possesses strong English vocabulary, basic grammar skills, and professional decorum. Writing is clear and easy-to-read. Bilingual skills helpful.
• Proficiency in Microsoft Word and Excel required.
• Basic knowledge of residential construction and repair techniques helpful.