The Collections Specialist will be responsible for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods.

• Collection calls and/or correspondence in a fast-paced environment
• Providing customer service regarding collection issues
• Run, review and reconcile all accounts receivable in the accounting system, insuring all relevant information is captured and correct
• Accountable for reducing delinquent accounts
• Maintain positive customer relationships
• Perform other assigned tasks and duties necessary to support the accounting department
• Work collaboratively with underwriting and management when necessary to accelerate the collection process
• Must communicate and follow up effectively with a variety of departments within the organization regarding customer accounts on a timely basis
• Strong organization and documentation skills necessary
• Establish and maintain effective and cooperative working relationships internally
• Protects organization's value by keeping information confidential
• Updates job knowledge by participating in educational opportunities
• Accomplishes accounting and organization mission by completing related results as needed

• Weekly and monthly reporting to various departments as well as senior management
• Collaboration with various departments to coordinate notices of cancellation
• Processing monthly and ad hoc ACH payments
• Reconcile customer disputes as they pertain to payment of outstanding balances
• Provide excellent and considerate customer service
• Work across multiple general ledger systems
• Bachelors Degree Required
• 3-5 years collections experience
• MS Office (including strong Excel skills) and knowledge of accounting software
• High organizational skills to handle multiple systems
• Strong computer literacy
• Very organized
• Works well in a fast-paced environment
• Strong communication skills; both verbal and written
• Team-oriented
• Ability to prioritize and manage multiple responsibilities