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Claim Adjuster - Commercial Casualty

Employer
State Auto Insurance Companies
Location
43215, Columbus
Salary
State Auto has competitive salary and a progressive benefits plan.
Closing date
Aug 5, 2019

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Category
Claims
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

In this role you will handle low to mid-range complexity claims, with some exposure to high complexity claims, as defined by the CARE department processes and procedures. Handling will consist of the direct investigation of the facts of loss, evaluation of coverages, liability, damages, and negotiation of claims to a proper conclusion.  You may be involved with litigated files for experience and developmental purposes.

Key Responsibilities:

  • Determines policy status and coverage; reviews appropriate policies and endorsements for coverage, limits, and deductibles; immediately notify the manager of any claim that may be outside of the assigned scope of handling level or authority.
  • Makes prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, develop an action plan and perform an initial exposure assessment.
  • Conducts investigation to determine coverage, liability, and damages, including recorded statements and coordination of field inspections or experts when necessary based on Department Best Practices.
  • Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process.
  • Handles moderate to Complex Casualty claims that will consist of direct investigation, evaluation and negotiation of Bodily Injury and Property Damage claims to a proper conclusion.
  • May include direct handling of litigated files including attendance of mediation, deposition and trials.
  • Identify vendors with the appropriate skill sets for the situation and effectively manage the vendors to achieve satisfactory results on both expense and indemnity costs. 
  • Maintains electronic records that accurately and thoroughly document all file handling activity.
  • May be called upon to perform additional duties as directed.

Overall Company Operations:

  • Provide exceptional customer service.
  • Collaborate with co-workers by assisting in areas where and when needed.
  • Exhibit positive demeanor and professional behavior toward coworkers, clients, and customers.
  • Actively participate in personal goal setting and in the coaching and performance management process.
  • Observe all company safety and health rules and apply these in all day-to-day activities
  • Reasonable and predictable attendance is required.
  • Actively participate in personal goal setting and in the coaching and performance management process.
  • Observe all company safety and health rules and apply these in all day-to-day activities
  • Reasonable and predictable attendance is required.

  ​​​Minimum Experience/Education:

  • Minimum of 3 or more years of related professional experience.  Previous experience within the insurance industry within the line of business is required.  Industry designation such as AIC, CPCU preferred.

Technical Knowledge:

Must have comprehensive knowledge and understanding of insurance policies and endorsements, as well as the ability to understand complex documents, contracts, and other legal documents.

Problem Solving:  

Gather facts and draw conclusions, interpret complex requirements/issues and work independently. The individual must be able to identify and implement key opportunities while researching potential solutions.

State Auto Values:

Must be willing to work by the "values" established by State Auto.

About us:

State Auto offers a competitive salary, an annual bonus program, an excellent benefits program including medical, dental, vision and prescription insurance coverage, life insurance, matching 401(k) plan, flexible spending accounts, tuition assistance, and a stock purchase plan.

State Auto is committed to the principle of equal employment opportunity for all associates and applicants and to providing associates with a work environment that is free from discrimination and harassment. All employment decisions (hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and work assignments) are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, citizenship status, military status, or status as a covered veteran in accordance with applicable federal, state and local laws. State Auto will not tolerate discrimination or harassment based on any of these characteristics.

State Auto is a smoke-free work environment. We utilize drug screening and background checks as conditions of employment. For all exempt positions, we also obtain motor vehicle reports (MVR s).

State Auto will not accept candidates from third-party recruiters without a signed agreement with State Auto.

Company

The State Auto Group provides property and casualty products and services, through independent agents and brokers, that enhance the security and financial interests of our policyholders and shareholders.  We were recognized by Forbes magazine as one of America's 50 Most Trustworthy Financial Companies in 2014.

State Auto writes business in 34 states through approximately 3,400 independent agencies. Our 2,000-plus employees work out of the corporate headquarters in Columbus, Ohio, regional offices and centers, and numerous claims service offices throughout our operating territory.

Since 1921, State Auto has had a strong commitment to our agency partners, employees and customers. Relationships matter at State Auto, and maintaining outstanding relationships with all our constituents over the years has helped us build a solid reputation. If you are interested in a career in one of our corporate offices, we promise to share a unified vision, based upon unwavering values, in a supportive atmosphere where you can make significant contributions to the lives of our policyholders and their families.

State Auto provides an environment in which smart, sincere and supportive people can thrive. We take pride in employing talented and motivated individuals while providing a rewarding, diverse and goal-oriented work environment. From accounting to actuarial, IT to training, we offer a variety of career opportunities with competitive salaries and comprehensive benefits. At State Auto, it’s not about your job. It’s about your career. 

State Auto is committed to the principal of equal employment opportunity for all associates and applicants and to providing associates with a work environment that is free from discrimination and harassment.  All employment decisions (hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and work assignments) are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, citizenship status, military status, or status as a covered veteran in accordance with applicable federal, state and local laws.  State Auto will not tolerate discrimination or harassment based on any of these characteristics. 

State Auto is a smoke-free work environment. We utilize drug screening and background checks as conditions of employment.  For all exempt positions we also obtain motor vehicle reports (MVRs).

State Auto will not accept candidates from third-party recruiters without a signed agreement with State Auto.

Benefits of working at State Auto!

  • 401(k), including an automatic 5% company contribution

  • Flexible spending accounts

  • Life insurance equal to your annual salary at no cost; additional coverage available

  • Employee stock purchase plan

  • Paid time off, including vacation, holidays, personal holidays, emergency absence and bereavement

  • Short-term disability and long-term disability

  • Invest a Day, which offers associates a paid day off each year to volunteer in their community

  • No dress code

Company info
Website
Telephone
(833) 724-3577
Location
518 East Broad Street
Columbus, Ohio
43215
US

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