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Agent, Auto

Employer
Assurant
Location
Chicago, Illinois
Salary
Not Specified
Closing date
Jul 25, 2019

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Job Details


The Auto Agent is responsible for providing excellent customer service to clients. Essential functions include obtaining and verifying client information to process a claim, update, and determine eligibility of service. This role contributes to customer satisfaction by providing a prompt, efficient and courteous service to callers.


This will be full-time work from home after training of 2-3 weeks in office


Responsibilities:

  • Consult with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Ensure appropriate changes are made to resolve customers' concern.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

  • Review insurance policy terms to determine whether a loss is covered by insurance.

  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Observe, receive, and otherwise obtain information from all relevant sources.

  • Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Resolve conflicts and negotiate with others handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.



Education, Certifications and Experience: Minimum

  • 3+Years relevant customer service experience

  • Must possess strong communication and resolution skills.

Knowledge, Skills and Abilities:

  • Ability to work positively in a demanding, high volume, fast-paced, team-oriented environment both independently as well as collaboratively

  • Strong written and verbal communication skills

  • Ability to work well under pressure

  • The ability to communicate clearly and respectfully

  • Give full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Ability to appropriately handle customer escalations when needed



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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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