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Claims Assistant

Employer
QuestPro
Location
Maitland, Florida
Salary
Not Specified
Closing date
Jul 2, 2019

View more

Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

Claims Service Coordinator- Claims Assistant

PRIMARY PURPOSE: To provide assistance to the claim staff by performing a variety of administrative tasks and responding to customer inquiries.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Schedules physician appointments and sends appropriate letters and records
  • Prepares files for legal referrals
  • Answers phone related inquiries
  • Follows up on requested information
  • Prepares various letters, reports and forms.
  • Processes payment of invoices
  • Accurately scans and indexes incoming claim documents to correct claim file according to folder/document type.
  • Assists with metering outgoing mail.
  • Researches returned mail to determine correct address.
  • Prints copies of forms and mail to appropriate parties

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

    Performs other duties as assigned. Supports the organization's quality program(s).

Education & Licensing
High school diploma or GED required.

Experience
One year of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

  • Excellent oral and written communication
  • PC literate, including Microsoft Office products
  • Strong organizational skills
  • Efficient time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Can determine what next steps are required and proactively respond
  • Be able to multi task in various systems and/or programs

Competencies

  1. Thoroughness.
  2. Technical Capacity.
  3. Problem Solving.
  4. Customer Service Oriented
  5. Teamwork

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Based on business needs this may change.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company

QuestPro is a full-service recruiting firm focused solely on the Insurance and Risk Management industry. From a recent college grad to an experienced professional all the way to a CEO, we save the day by seeking out the best in the business at all levels. Our services of expertise include Retainer, Direct-Hire, Contract/Contract to Hire and Consulting Practices.

Company info
Website
Telephone
972-960-1305
Location
17300 Preston Road, Suite 350
Dallas
TX
75252
US

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