Position Summary/Objective

This position supports and services internal and external Benefit Services customers using Workday and Cobrapoint technology. Service teams: Benefit Administration/Call Center, Reconciliation, COBRA/Direct Bill.

Essential Functions/Duties/Responsibilities

• Provide professional and timely service to internal and external customers
• Effective communication skills via telephone, email and in-person
• Participate in new business implementation process and special projects as assigned
• Support audit team with requested documentation
• Resolve Benefit Services issues and escalations from internal and external customers
• Support all organization and departmental initiatives and SLAs
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Participate in Open Enrollment planning and implementation, as needed
• Assumes other duties as assigned by Manager

Qualifications and Experience

• HS Diploma required, bachelors degree preferred
• 2 years of related experience and/or training
• Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow up skills
• Customer service oriented is a must
• Professional communication skills
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)
• Ability to work independently and as part of a team