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Manager Customer Analytics

Employer
Travelers Insurance
Location
Hartford, Connecticut
Salary
Not Specified
Closing date
Aug 11, 2019

View more

Category
Actuary
Job Type
Not Specified
Career Level
Not Specified

Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
The Customer Analytics team partners with Customer Experience and Operations business units to drive the execution on our customer experience vision and strategy - transforming the customer journey and creating value for our customers and the business.

The Manager, Customer Analytics will explore and profile customer data, draw business inferences, complete analysis and clearly articulate findings for a target audience. Data exploration may lead to the opportunity to lead a team building new data assets to provide new and different perspectives on customer experience and enable advanced analytics to determine drivers of value.


Primary Job Duties & Responsibilities
  • Applies descriptive analytics to analyze data and validate assumptions, understand and may articulate results to a narrow audience.
  • Identifies, selects and extracts relevant data from various internal and external sources. Manipulates raw data sets into information fit for analysis independently. Monitors data to recognize patterns and analyzes trends independently.
  • Presents analysis and recommendations to business partners. Develops reporting to monitor business critical results and transitions to appropriate area for continuing production i.e.. information development and or data management.
  • Provides required analysis, partnering with business analyst and managers.
  • Utilizes standardized peer review best practices. Utilizes established best practices around Descriptive Analytics. May provide input into best practices. May provide guidance to others on assignments. Manages assigned projects independently.


Minimum Qualifications
Bachelors degree or equivalent education and 3 years analytics experience or 4 years analytics experience.

Education, Work Experience & Knowledge
  • Experience working with Transactional Data
  • Bachelors degree in mathematics, finance, computer science, statistics, MIS or equivalent experience preferred.
  • Typically has a minimum of 4-6 years of experience in Descriptive Analytics or related field.
  • 4+ years working successfully with Microsoft office products and software/programming applications specific to business supported.
  • General knowledge of Descriptive Analytic practices and processes.


Job Specific & Technical Skills & Competencies
General understanding of the business functions, processes, and overall business strategies of businesses supported. Demonstrated intermediate analytic and diagnostic skills. Demonstrated intermediate interpersonal skills. Demonstrated intermediate communication and presentation skills Ability to work independently and as part of a team.

Demonstrated ability to influence others. Intermediate project management skills. General understanding of the business functions, processes, and overall business strategies.

Demonstrated ability to see results to completion. Intermediate business acumen. Intermediate Computer Skills in Excel, database programming language and related applications. Intermediate Computer Skills in Excel, database programming language and/or related applications.

Intermediate problem solving and decision making skills. Ability to interact effectively with others across functions. Ability to think strategically. Ability to consider others ideas seriously and accept feedback. Builds and maintains credibility with others.

Physical Requirements
Requires extended periods of computer use Requires extended periods of sitting.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

Trav Banner

WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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