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Licensed Customer Service Rep (P&C)

Employer
The Philadelphia Contributionship
Location
Philadelphia, Pennsylvania
Salary
Competititve salary, bonus and great benefits
Closing date
Aug 11, 2019

View more

Category
Customer Service
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

The Philadelphia Contributionship is the oldest successful property and casualty insurance company in the United States, having been founded by Ben Franklin in 1752.  We write homeowners insurance and related products in Pennsylvania, New Jersey, Delaware and Maryland and Virginia.  We have an A (Excellent) rating from A.M. Best and have been consistently recognized as one of the Top Workplaces in the Delaware Valley.

We currently have an opening for a licensed Customer Service Representative who will be responsible for responding to policyholders’ questions by phone and in person related to homeowner’s insurance. This position is based in our home office in Philadelphia.

Responsibilities of a Customer Service Representative:

  • Confer with policyholders, agency personnel and mortgage companies in both written and verbal format, by phone or in person in order to provide information
  • Respond to and resolve issues regarding policy information by researching, analyzing, and responding to agency, policyholder and mortgage company inquiries by letter, phone or in person
  • Input changes to policies for various lines of insurance per policyholder, mortgage company or agency requests following customer service scope of authority
  • Process manual changes for all perpetual policy endorsements and renewals
  • Meet or exceed all established service standards for timeliness and quality of response to customers.

    Hiring Requirements:

  • Current Property/Casualty License required
  •  Preference for bi-lingual skills (Spanish / English)
  • Prior experience in personal lines insurance
  • Superior customer service skills
  • Excellent verbal communication and interpersonal skills required
  • Must be energetic, outgoing and committed to providing superior customer service
  • Must be able to diffuse conflict and deal effectively with difficult customers
  • Strong ability and willingness to multi-task
  • Must portray a professional phone demeanor
  • Computer literacy and ability to learn new applications as required

  WORKING ENVIRONMENT:

  • Office environment, large portion of the work day is spent on the phone.

 

Company

At The Philadelphia Contributionship, we often speak about our roots—the company’s history, the homes we protect, long-term clients, and beyond. Yet what makes all of this possible is the decision by a diverse group of caring and productive people to put down their professional roots here.

Our company is built on relationships and that certainly extends to each member of our team. We strive for TPC to be a place of accomplishment, growth, and fun.

In 2017, we once again earned the “Top Workplaces” designation from Philly.com.

Our commitment to community involvement makes a difference in people’s lives. Whether it’s partnering with the Philadelphia Fire Department to install smoke detectors or one of the dozens of causes that TPC colleagues and/or Board members support, giving back is a part of who we are at The Philadelphia Contributionship.

Join our team and become part of this amazing story.

Company info
Website
Location
210 South 4th Street City
Philadelphia
19106
US

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