Customer Service Specialist

Our Company

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Job Summary

AssuranceAmerica Corporation is seeking a Customer Service Specialist to work at our office in the Sandy Springs area.  This is an Entry-Level customer service position requiring a moderate level of technical competence.  As a Customer Service Specialist, you will be responsible for handling incoming calls regarding underwriting and billing issues, program inquiries, and other corporate subjects. The ideal candidate should possess a passion in delivering excellence in customer service and an ability to make real connections with others by helping our agents and customers with their insurance needs.

Job Responsibilities

• Respond promptly to incoming calls
• Provide prompt and accurate information to caller’s inquiries
• Train others as needed or requested
• Assist other CSRs with their questions when needed
• Provide strong team work focus
• Respond to customer inquiries in accordance with Company Customer Quality Standards
• Assist with underwriting activities when requested or when additional time is available
• Ensure compliance with industry and company policies
• Understand regulatory/statutory requirements in accordance to underwriting guidelines
• Properly utilize the policy management system and understand its features and functionality
• Participate in special projects and additional assignments
• Meet established department goals and objectives

Job Qualifications

Formal Education & Certification

High School diploma or equivalent. Two years post- secondary education preferred.

Knowledge & Experience

Two years work experience in a complex customer service environment

Skills & Competencies

• Excellent communication and customer service skills
• Excellent PC skills
• Proven job stability, including one year with past employer
• Proficient in Windows-based computer programs with excellent navigational skills
• Experience with auto insurance company preferred
• Bilingual is a plus