Claims Support Staff

Auburn Hills, Michigan
Competitive Compensation and Benefits Package
Jun 04, 2019
Aug 03, 2019
Req 190000QW
Job Type
Part Time
Career Level
Entry Level


The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 

Work Environment:

Work in a temperature-controlled office environment.  Willingness to work irregular hours, including various shifts and weekends.

The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!


  • Provide support to the Claims department by completing well defined clerical tasks that require a general understanding of: the Claims process, business context and the Claims department organization and workflow. 
  • Day-to-day routine tasks include: copying paper, scanning documents, sending and receiving faxes and completing form letters. 
  • Send previously approved checks, pre-written letters and mailings. Create and code paper and electronic claim files based on pre-determined detailed instructions. 
  • Retrieve files from storage facility. 
  • Handle general inquiry routing calls regarding claim files. 
  • Work requires detailed compliance to specific instructions, with significant supervisory oversight.
  • May be assigned tasks normally handled at a higher level as needed.


Required Qualifications:


  • High School Diploma or equivalent


  • Working with P.C. software applications

Knowledge and Skills:

  • Work under significant supervision
  • Demonstrate compliance to specific instructions
  • Work well under pressure
  • Organize and prioritize multiple tasks
  • Prepare and code claim files
  • Communicate effectively with others over the telephone and in person
  • Use basic math skills
  • Bend and stoop in order to file and/or retrieve claims documents
  • Use automated processing and computer systems
  • Maintaining accurate files and records

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