Claims Manager (Property & Casualty)

The Claims Manager will be responsible for the direction, communication, and leadership of the Property & Casualty claims process for a large regional agency.  Interaction skills with associates are critical.  The role involves examining claims for coverage scenarios, aiding insurance company claim departments with key information, interaction with producers and account managers to provide the best data, and most importantly empathy for clients pulled into the claims process.

This role may involve making recommendations to carriers on settlement options and providing key advice to our carrier partners based on intelligence gained “on the ground”.

Duties and Responsibilities of a Claims Manager (Property & Casualty)

• Report claims to the carrier in an accurate and efficient manner.
• Develop claims reporting procedures involving Babb’s agency management system to document all data and ensure compliance to created procedures.
• Monitor claims to ensure they are handled appropriately from inception to their final disposition.
• Review accuracy of claim reserves.
• Consult on coverage declinations/policies to ensure the correct coverage is applied.
• Serve as a liaison between client and insurance company.
• Provide loss runs and sample accident reports as requested.
• Assess the performance of the insurance carrier and adjusters.
• Conduct internal claim summary reports.
• Conduct quarterly or yearly claim reviews with clients.

Knowledge, Skills and Abilities of a Claims Manager (Property & Casualty)

• Bachelor’s Degree (preferred)
• AIC designation (preferred)
• Experience with Applied TAM or EPIC system (preferred).
• Proficient user of Microsoft Office, specifically Outlook, MS Word, and MS Excel.
• Strong collaboration, technical, and problem solving skills.
• Ability to review and analyze detailed information for completeness and accuracy.
• Ability to pass pre-employment criminal background check and drug screening
• Reliable Transportation

Working Environment

• Work is performed indoors in a climate controlled office environment.
• General technology as it relates to office administration.
• Regular business hours with additional hours required during certain periods.

Company Description

In business since 1929, BABB, Inc. is an employer who cares not only about the health, safety and wellbeing of its own employees, but also makes the well-being of their clients’ employees their businesses.  Partnering with businesses of all sizes, Babb prides itself on improving our clients’ risk in order to drive down insurance costs.

A strong supporter of the Pittsburgh community, BABB’s mission begins “at home” by offering its employees:

• Family-owned values
• A beautiful historic building worksite
• Free parking
• Commitment to personal development
• Health Benefits, 401(k), PTO
• A health-based rewards incentive program
• Wellness workout room

BABB, Inc. is a third party administrator, brokerage and consulting firm located on Ridge Avenue in the North Side of Pittsburgh.