Help Desk Coordinator needed for growing insurance company in Irving. The Help Desk Coordinator serves as the first point of contact for clients as well as internal users seeking technical assistance over the phone or email. The position serves in a capacity of troubleshooting and multi-tasking while supporting the company and works closely with the Systems Support Team.

Essential Duties and Responsibilities: May include any or all the following. Other duties may be assigned.

• Assist in-house users when workstation errors occur minimizing interruptions to the user's workflow
• Troubleshoot technical questions regarding website
• Maintain various databases with uploads and downloads (IVANS, Reliable Inspections, Coverage Verifier etc.)
• Software updates or installs requiring administrative override
• Monitor emails through Sonic Firewall
• Maintain tech support email logging each request

Skills, Abilities & Qualifications:

• Ability to manage multi-task
• Analytical and problem solving skills
• Basic understanding of insurance terminology
• Gather and analyze information skillfully
• Ability to manage confidential information
• Ability to write clearly and informatively
• Demonstrated accuracy, thoroughness and attention to detail
• Exhibited ethics and integrity
• Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint)
• Ability to work well within a team