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Customer Service Representative

Employer
Tower Hill Insurance Group
Location
Gainesville, Florida
Salary
DOE
Closing date
Jul 28, 2019

View more

Category
Customer Service
Job Type
Full Time
Career Level
Entry Level

Job Details

SUMMARY

Tower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenge and seeks a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Handle inbound/outbound phone and chat inquiries regarding policy changes, renewals,  re-writes, billing information, cancellations, initial claim reporting, claims status, underwriting procedures, policy quoting, and the policy declarations page.
  • Document summary of each contact via our system applications.
  • Provide accurate information in a business-like and friendly manner with the goal of ensuring customer satisfaction.
  • Strive for first-call resolution including providing options and alternatives to best assist the customer.
  • Maintain knowledge of department reference documents.
  • Work extended hours to meet demands during catastrophes as needed.
  • Prepare faxes, e-mails, receipts, and other correspondence as requested.
  • Conform to proper business etiquette and company guidelines with a positive attitude.

EDUCATION and/or EXPERIENCE

Must have a High School diploma or equivalent GED. Requires 1-2 years of service background dealing with customers and/or call center experience. Work history in insurance services or related service industry background is a plus. Having a 4-40 Florida Customer Service License is a plus.

Must have basic knowledge of Microsoft Office (Word and Excel) and successfully complete keyboarding test speed of 45 words per minute with 95% accuracy  Have basic knowledge of computer equipment. Maintain a high level of accuracy and attention to detail.

SUCCESSFUL CANDIDATES ARE EXPECTED TO:

  • Ability to pass training exam and live call monitoring review.
  • Ability to service the main contact center queues (Policy Inquiry, Claims, and Agency Service).
  • Ability to discuss basic information on the policy Declarations Page.
  • Achieve a monthly production score of 85% or above for the following categories: Call Performance, Policy audits, Aux Reporting and Attendance for six consecutive months.

 TOWER HILL’S TOTAL COMPENSATION PACKAGE INCLUDES:

  • Competitive starting salary
  • Annual merit reviews and bonus potential
  • Medical, Dental, Life and Disability Insurance, and Health Savings Accounts
  • Matching 401(k) Plan
  • Paid PTO and holidays
  • Learning & Development Opportunities
  • Tuition Reimbursement
  • State of the Art work out facility (Corporate office)
  • Business casual dress, and more 

Company

Tower Hill Insurance Group For more than 35 years, Tower Hill Insurance Group, LLC has provided Floridians with insurance products and services that build trust and inspire confidence. We have weathered every storm and helped Florida rebuild after each one. Building trust and inspiring confidence is our goal with each and every business partner and policyholder. Founded in 1972 by W. T. Shively, Tower Hill has become one of Florida's largest writers of residential property insurance. With more than 400 employees, Tower Hill handles all aspects of the daily operations for multiple companies, including its affiliates. Tower Hill offers homeowners, mobile homeowners, dwelling fire, condominium, renters, commercial lines and flood coverage, all marketed exclusively through our network of independent insurance agencies. Tower Hill's corporate headquarters, located in Gainesville, Florida, includes the company's Customer Service and Policy Operations Center as well as the home office for Tower Hill Claims Services, LLC. In addition, Blue Grass Insurance Management, LLC is located in Lexington, Kentucky, to provide additional capacity and support in the event of a debilitating storm in Florida.

Company info
Website
Telephone
800-509-1592
Location
7201 NW 11th Place
Gainesville
Florida
32605
US

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